New CICS Install 3

[z8e]

What are the chances of an IT guy with little phone experience successfully getting a new CICS up and running?

 

[lugerlover]

At defualt you are fine.as far as true functionality you r SOL

 

[DigitelD]

Do your homework. Do it just like I had to do it. Get out the documentation and READ and READ. Make mistakes and fix them. Don't look for the easy way out if you are going to do this yourself. If you can't, call a vendor. He is your friend.

SHK Certified (School of Hard Knocks)

 

[RikRodgers]

Compared to other phone systems, Norstar programming can seem a little backward. Keep in mind that on a Norstar, call routing is RING DIRECTED. 90% of the head-scratching problems I've had to fix have been due to this.

For example: The customer wants their calls answered by Auto Attendant at 5 rings. The receptionist set- x221 is call fwd on busy to vm at 4 rings. The customer doesn't understand why the first thing callers hear when they call in is "This is Suzie, I'm away from my desk...

 

[z8e]

I may try it, if I find a vendor that is willing to endure some after-the-sale email questions. . . I like to dive in to manuals and digest technical stuff, but I'm still a little nervous that this is too big of a bite. . .

 

[lugerlover]

now for next 2 weeks someone here will do his install via forum and no one has a problem with this???

 

[DigitelD]

I do. That is why I mentioned get into the manuals and do your homework. I don't have a problem helping as long as you do your part. I don't like threads where they want you to do it all.

SHK Certified (School of Hard Knocks)

 

[hawks]

I have to agree with digitel as long as the person is willing to put in the time themselves then I have no problem helping. I've actually got a few customers this way. I'm sure most people here can pretty much tell by the questions if they have at least read through the manual or not. After all we've all had to have help sometime or another. Good luck but if your not getting fancy with the sytem then the CD will give you most of what you need. My 2 cents..

 

[RikRodgers]

When is your scheduled install? I'll keep my eyes open for your posts- but I usually don't get a chance to log on until after 5:00 EST.

 

[z8e]

I'll probably start in about a week. I will get into the manuals and do my homework, but I know I'll probably get jammed up from time to time in which case it is nice to get pointed in the right direction. . .

 

[curlycord]

I suggest you get the system before hand to play with and start with these links before getting frustrated with the manual.

Feature Codes

http://www.tek-tips.com/faqs.cfm?fid=4558

Wiring

http://www.tek-tips.com/faqs.cfm?fid=4220

Programming

http://www.optiontelecom.com/tech_support/CICS_late_home.htm

If you do not have dial tone to test with you can use the Internal ATA instead and loop it to a trunk.