New CCR 9.0 Install

[chazrc]

We installed CCR on a new 2008 Server.

In configuring new reports, we don't have the tabs up top that say Agent Summary, Agent Time Card etc..

Nor do we see our Agents or Queues in the target list. I am connected and running under system setting and status.

Is it possible the install is corrupt or incomplete?

Thanks

Chaz

 

[jose1000]

Did you configure at least one user as a CCR Agent?
Did you configure at least one group as a CCR Group?

 

[chazrc]

Yes. The IPO is setup with 6-8 Agents. We just decommissioned an old 2003 server. Should I reboot the IPO?

 

[rdoubrava]

Browser issue? What browser are you using?

 

[chazrc]

Internet Explorer 11

Thanks.

 

[chazrc]

I tried Firefox and the same issue is happeing

 

[Albus2]

You need to login as Admin and put those queues and agents in a view.


But hey, is this a recycled thread? Or just a joke?
It's 2016 and you do a fresh install of CCR an a server with 2008 which was running before as 2003 server?

 

[chazrc]

Admin is good with the views. It is a new 2008 server from the IT folks, or a hand me down. 2003 is a totally different server.

So, no joking, just working through a problem.

 

[chazrc]

I have uninstalled and reinstalled the SQL and CCR several times, and still no default report tabs, and not able to create a report. It does not do anything when you press target.

I am connected to the IPO. IPO is 9.0.9.0 Build 995 and the CCR is 9.0.9.0 Build 1.

I have attached a screen shot of the Supervisors report screen to show the missing info, and of the Admin screen showing the connection.

Any ideas?

Thanks,

Chaz

 

[chazrc]

Here is the other screen shot.
Thanks,

 

[janni78]

Haven't used CCR much or in a long time but doesn't it require SilverLight for those parts?

"Trying is the first step to failure..." - Homer

 

[chazrc]

Thanks. Silver light is on the server. I am uninstalling and adding it back to see if that helps. I may try installing this on another server.

 

[Westi]

did you run the firewall batch file?

may be the firewall screwing up things as the 2008 server has increased security over 2003

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[chazrc]

Thanks. That is good info. I moved the CCR to another 2008 server and it came right up. Not sure if it was a SQL or other issue on that server.