Tested on:
MICS with Ver 6.1, Rel. 2 Ram cartridge with Call Pilot 100 Ver. 2.1 ( customer system )
MICS with Ver. 7.0, Rel. 2 ram cartridge with Call Pilot 100 Ver. 3.0 ( my test system )
The problem C1 trunk cards are made in Mexico, Rel. 03, date manufactured 2011/05/26 (as new as they get I think even in Avaya boxes), Quantity 2
I was upgrading a customer for Caller ID on the first 8 lines and they use full auto attendant. After installing the 2 new Caller ID trunk cards on the rel 6.1 MICS I noticed that when I entered an extension from the auto attendant that the ports would not transfer the calls. The response would be, "One Moment Please", "That Extension Is Not Available " and the menu would repeat. When you try another extension you would get the same response. I tried calling back and the same response as above. I would then call a 3rd or 4th time and all of the sudden, "One Moment Please" ringback heard and phone is now ringing with caller id presented. When you push * in mailbox ( return to AA ) and try another extension, no problem, it works. Call back with new call and again failure, "One Moment Please", "That Extension Is Not Available ".
I took an older caller id card out of the expansion cabinet and put it in slot 1, it worked with no problem. I move the old C1 back to the expansion and the DS cards back to slots 1 and 2 of the KSU ( just like prior to arrival and the auto attendant was back to normal ) and departed.
I spent 2 hours trouble shooting this from the bench of my rel 7 MICS system through all trunk ports. Same problem and failure rate on both cards. Made incoming test calls on each trunk port. Once I hit a bad port I would test 6 - 8 times, failure would occur 2 or 3 times then work. There were other ports that would work 2 or 3 times then fail. Port 2 on 1st card was failing to transfer. Ports 1,2,3,4 on second card where failing.
I have never seen any thing like this. Has anyone heard about new defective trunk cards? Any suggestions? Thanks,
Dave
MICS with Ver 6.1, Rel. 2 Ram cartridge with Call Pilot 100 Ver. 2.1 ( customer system )
MICS with Ver. 7.0, Rel. 2 ram cartridge with Call Pilot 100 Ver. 3.0 ( my test system )
The problem C1 trunk cards are made in Mexico, Rel. 03, date manufactured 2011/05/26 (as new as they get I think even in Avaya boxes), Quantity 2
I was upgrading a customer for Caller ID on the first 8 lines and they use full auto attendant. After installing the 2 new Caller ID trunk cards on the rel 6.1 MICS I noticed that when I entered an extension from the auto attendant that the ports would not transfer the calls. The response would be, "One Moment Please", "That Extension Is Not Available " and the menu would repeat. When you try another extension you would get the same response. I tried calling back and the same response as above. I would then call a 3rd or 4th time and all of the sudden, "One Moment Please" ringback heard and phone is now ringing with caller id presented. When you push * in mailbox ( return to AA ) and try another extension, no problem, it works. Call back with new call and again failure, "One Moment Please", "That Extension Is Not Available ".
I took an older caller id card out of the expansion cabinet and put it in slot 1, it worked with no problem. I move the old C1 back to the expansion and the DS cards back to slots 1 and 2 of the KSU ( just like prior to arrival and the auto attendant was back to normal ) and departed.
I spent 2 hours trouble shooting this from the bench of my rel 7 MICS system through all trunk ports. Same problem and failure rate on both cards. Made incoming test calls on each trunk port. Once I hit a bad port I would test 6 - 8 times, failure would occur 2 or 3 times then work. There were other ports that would work 2 or 3 times then fail. Port 2 on 1st card was failing to transfer. Ports 1,2,3,4 on second card where failing.
I have never seen any thing like this. Has anyone heard about new defective trunk cards? Any suggestions? Thanks,
Dave
