Ok,
first thx for all the help i have ever got here.
anyways, i needed to setup a spv phone so i outed the old build and recreated it. This is my first complete new phone build and being a supervisor phone and on a ACD it makes it even more challenging. Everything seems close to right but she is now unable to logon to the phone. her agent logon was 8277. what do i need to change? below is the old build and at the bottom the new one.
thanks!
old build:
DES 8277
TN 004 0 02 00
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 8499
LHK 2
PLEV 02
SPID 5277
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8620 0 5277
AGN
01 SCR 8277 0 MARP
CPND
NAME Erica McHorney
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 6277 0 MARP
CPND
NAME RESERVATIONS AGENT
XPLN 27
DISPLAY_FMT FIRST,LAST
03 DWC 8620
04 ADL 16
05 ADL 16
06 4 0
07
08 MSB
09 NRD
10
11 ASP
12
13
14
15
16 MWK 8499
17 TRN
18 AO6
19 CFW 4 8272
20
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 8 JAN 2008
New Build.. not sure why she cant login. also i was unable to add line 16. i can't go and make a change after on this phone because of the acd status right?
ES 8277
TN 004 0 02 00
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
HUNT 8499
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8620 0 5277
SPV
01 SCR 8277 0 MARP
CPND
NAME Erica McHorney
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 6277 0 MARP
03 DWC 8620
04 ADL 16
05 OBV
06
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 25 FEB 2008