new build for acd spv phone. agent cant logon 4

[bhorocks]

Ok,
first thx for all the help i have ever got here.

anyways, i needed to setup a spv phone so i outed the old build and recreated it. This is my first complete new phone build and being a supervisor phone and on a ACD it makes it even more challenging. Everything seems close to right but she is now unable to logon to the phone. her agent logon was 8277. what do i need to change? below is the old build and at the bottom the new one.

thanks!

old build:
DES 8277
TN 004 0 02 00
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 8499
LHK 2
PLEV 02
SPID 5277
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8620 0 5277
AGN
01 SCR 8277 0 MARP
CPND
NAME Erica McHorney
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 6277 0 MARP
CPND
NAME RESERVATIONS AGENT
XPLN 27
DISPLAY_FMT FIRST,LAST
03 DWC 8620
04 ADL 16
05 ADL 16
06 4 0
07
08 MSB
09 NRD
10
11 ASP
12
13
14
15
16 MWK 8499
17 TRN
18 AO6
19 CFW 4 8272
20
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 8 JAN 2008







New Build.. not sure why she cant login. also i was unable to add line 16. i can't go and make a change after on this phone because of the acd status right?


ES 8277
TN 004 0 02 00
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 8499
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
HUNT 8499
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8620 0 5277
SPV
01 SCR 8277 0 MARP
CPND
NAME Erica McHorney
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 6277 0 MARP
03 DWC 8620
04 ADL 16
05 OBV
06
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 25 FEB 2008

 

[tnphoneman]

Does the set prompt you for a login id? Check the handset/headset connection if not.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[a12ozbottle]

I am pretty sure if this is just basic acd you have to SPV in the CLS to be a supervisor set.

 

[johnpoole]

you need to go off hook.. ie turn the headset on, then press the incalls then the agent or post id.. her login is part of the scb not the set...

john poole
bellsouth business
columbia,sc

 

[bhorocks]

phone just wont let her logon. just gives busy signal when she puts in her agent ID.

 

[tnphoneman]

Post your SCB from LD 23.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[johnpoole]

other then the spv i don't see a change... our supervisors do not log in to take calls.. but we have symposium that sends then calls older then x

john poole
bellsouth business
columbia,sc

 

[bhorocks]

ok, all seems to be fine. it was how she was logging in. only thing i need to do is change it again to get her message button working and have her number forward to VM.

thanks for the input!

 

[bhorocks]

just as a verification. i cannot ld 20 chg an acd set right??? i just want to add two things... that means complete rebuild correct?

 

[a12ozbottle]

Especially since it is a supervisor set I would rebuild it.