Customer "happened" onto a new in the box ACS 509 with 4 new 18D's. The instructions for set up requires a supplied PC card be inserted before 509 isfirst booted. The only card I have in stock is a Back Up Restore card. can this be used? If not what card do I need to get for this 509 to get it going? The CD manual and instructions plus some hardware came in the new boxes but no PC card.
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New 509 and PC Card Initialization
- Thread starter econotel
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![[ponder]](/data/assets/smilies/ponder.gif "[ponder] [ponder]")
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- #3
Just got off the horn with MetroLine adn they said that the first release of the 509 Proc. had a 5% failure rate with the ext. portion of the modules. This came with the 18d euro 1 phones so that may be a good chance that this is one of them. However whenthe tech explained the problme and the fix it sounded like it had to do with the connection inside the modue.
I have had the older 400EC modules act up with 2 of the ports because the connection plug to the board came loose. If that is all the problme then I am going to open it up first before I ship it to Metroline and pay 185.00 for them to repair it.
I do a lot of business with MetroLine and I woudl hope they would let me know about a simple fix like that instead of teying to get 185.00 from me for a few mins. of work.
I will post my results unless someone else has had this experience.
I have had the older 400EC modules act up with 2 of the ports because the connection plug to the board came loose. If that is all the problme then I am going to open it up first before I ship it to Metroline and pay 185.00 for them to repair it.
I do a lot of business with MetroLine and I woudl hope they would let me know about a simple fix like that instead of teying to get 185.00 from me for a few mins. of work.
I will post my results unless someone else has had this experience.
Just had a friend mail his 206 card back to metroline for the 4th time. Keeps coming back with different stuff rattling around loose inside. They have good prices but may want to go somewhere else for repair. He's out more in shipping now than it would have cost him to buy a replacement.
We used to sell them equipment as well but that stopped after they told us 20% of the brand new cards we sold them were defective. I said it sounded unlikely but mail them back for test and a refund/replacement. The stuff they sent back was just trashed cards from their wharehouse with all different serial numbers than the new equipment I shipped out to them. I sent their junk right back and no longer deal with them but there are definately some integrity issues with that operation. If it's any consolation, that sales guy is no longer there from what I've heard.
-CL
We used to sell them equipment as well but that stopped after they told us 20% of the brand new cards we sold them were defective. I said it sounded unlikely but mail them back for test and a refund/replacement. The stuff they sent back was just trashed cards from their wharehouse with all different serial numbers than the new equipment I shipped out to them. I sent their junk right back and no longer deal with them but there are definately some integrity issues with that operation. If it's any consolation, that sales guy is no longer there from what I've heard.
-CL
The Partner R7 has been a buggy release. Avaya has had to release patches to correct issues that should have been fixed before the processor was released for sale. So much so, many Authorized Avaya Business Partners won't sell the R7.
I have purchased from Metroline and have had very few problems. It is my understanding that they were, at one time, an Authorized Avaya Business Partner, but parted ways with Avaya and are now a Gray Market dealer.
I have purchased from Metroline and have had very few problems. It is my understanding that they were, at one time, an Authorized Avaya Business Partner, but parted ways with Avaya and are now a Gray Market dealer.
- Thread starter
- #6
I liek th 509 design with the additinal posrt but the R6 and earlier versions are jsut fine.
I todl the customer and it is up to her to ge it fixed. She decided not to but from me and use this stuff she was given instead to save money . Now her new office will not be able to open as scheduled.
I loved it when she said "well my friend said you are suppose to just plug in the phone lines and it will work". How insulting when she knows I have 25 years in the biz.
Just another case of a customer trying to play phone man to save money.
I todl the customer and it is up to her to ge it fixed. She decided not to but from me and use this stuff she was given instead to save money . Now her new office will not be able to open as scheduled.
I loved it when she said "well my friend said you are suppose to just plug in the phone lines and it will work". How insulting when she knows I have 25 years in the biz.
Just another case of a customer trying to play phone man to save money.
time and materials, including time to research her issue(since it is her equipment), pack/ship if needed, call metroline, unpack, test, upgrade, etc. Any equipment you do not sell directly has no installation, services, warranty, service warranty, customer service etc. included in the price. Everything is T&M, so no worries, bill it all. In fact, since the equipment that she bought may not be via an authorized channel, it may void any warranty on equipment on the system bought via an authorized channel.
Including any equipment you sell them for their system. Make sure to get them the warranty info, so they can not say they were not informed of the warranty stipulations.
Including any equipment you sell them for their system. Make sure to get them the warranty info, so they can not say they were not informed of the warranty stipulations.
dagwoodsystems
Programmer
It's comical to me that the customer "happened" upon a new ACS. How lucky is that? Oh sure, I might "happen" upon a quarter that someone dropped in the street...but a brand new Partner ACS with the LATEST software release AND telephones? Have her call me if she happens upon an S8300!
Why is this lady bashing you for a dead 509 processor that she came about posessing on her own? I'm with aarenot on this one; bill her out on T&M! Personally, I'd rather not install a whole system unless I sold it anyway. To me, it's also a little disrespectful to buy a PBX on eBay and then expect a seasoned tech to put it in for cheap.
Dexman is probably right about the instruction sheet referring to an upgrade card.
You can know Metroline's repair "secrets" by reinspecting the processor when it has come back (provided that no tamper-proof stickers have been applied). Added wire traces or component replacement is usually pretty obvious, since it's all done by hand.
In general, I do not like to use hardware that's been repaired. Solid-state electronics is one of those technologies that either works, or it doesn't. You either have a DOA, or the stuff just sings for 15 years without incident. Loose connectors are one thing. But by the time a board needs this kind of repair, it needs to go in the ground so that a new school can be built over it.![[thumbsup]](/data/assets/smilies/thumbsup.gif "[thumbsup] [thumbsup]")
The story that lopes1211 tells is sad. I've only had one similar incident, which did not involve Metroline. The board I got stung on was a Merlin Messaging; talk about a costly mistake! In regard to the Partner 206 boards that his friend keeps sending in for repair: I'd say go buy a new refurb. These boards are now less than $90, so it wouldn't makes sense to spend $185 to repair them.
Why is this lady bashing you for a dead 509 processor that she came about posessing on her own? I'm with aarenot on this one; bill her out on T&M! Personally, I'd rather not install a whole system unless I sold it anyway. To me, it's also a little disrespectful to buy a PBX on eBay and then expect a seasoned tech to put it in for cheap.
Dexman is probably right about the instruction sheet referring to an upgrade card.
You can know Metroline's repair "secrets" by reinspecting the processor when it has come back (provided that no tamper-proof stickers have been applied). Added wire traces or component replacement is usually pretty obvious, since it's all done by hand.
In general, I do not like to use hardware that's been repaired. Solid-state electronics is one of those technologies that either works, or it doesn't. You either have a DOA, or the stuff just sings for 15 years without incident. Loose connectors are one thing. But by the time a board needs this kind of repair, it needs to go in the ground so that a new school can be built over it.
The story that lopes1211 tells is sad. I've only had one similar incident, which did not involve Metroline. The board I got stung on was a Merlin Messaging; talk about a costly mistake! In regard to the Partner 206 boards that his friend keeps sending in for repair: I'd say go buy a new refurb. These boards are now less than $90, so it wouldn't makes sense to spend $185 to repair them.
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