I have a customer that has a Merlin Magix systme in one location. They would like to network 5 other locations and use centralized voicemail (Merlin Messaging). I am not sure how the setup of this would go. Any help would be great, thanks.
Well, no ones replied because it's not cut and dry. There's a lot the goes into it. How do you want to connect the systems?? IP of point to point's??
For IP, who'll need E&M Tie line cards and MultiTech Gateways. For, Point to Point's, you'll need, T1 cards for the systems for as many T1's to each system.
For IP, you'll need to program the E&M cards. For T1 cards, they'll need to be set up as PRI, and all the protocols need to be programmed for networking under PRI.
You'll need to set up pools for the trunks on the cards.
You'll have to set up a dialing plan. Extensions have to different, a 4 digit plan, and the UDP built.
You'll have to set up calling groups for voice mail for each system as well. But all the remotes will have to have virual ext.'s from the UDP as members of the calling groups. Ane those members will have to be members in the calling group of the centralized VM.
You most likely will have to hire a vendor to do this for you?
Personally I would step up this solution to IP Office. My company has two crosstown site locations I tied together from Merlin Legend (CVM/PSTN hub) to Merlin Magix (remote PBX). I provisioned part of the point to point as PRI voice and left the remaining upper channels as one big data pipe. We are considering adding another location, and if we want to network it I am going to up things to IP Office.
A Merlin Magix can upgrade to IP Office in pretty short fashion from what I gather. If you have current phone sets and other components. And IP Office can compress voice sessions pretty well from what I have read. Better than VoIP solutions several years ago. So you can get more bang for your buck.
But if you are mainly a telecom person I would recommend getting an outside consultant to assist as killbox recommended.
Just some more advise, for centralized VM, the networked system can only be one span away from the system with the VM, anymore than that, then that system would need it's own VM. You can network more than that, but no centralized VM.
I would also suggest (if you haven't done so already) visiting Avaya's website. They have lots of useful admin, enduser, and planning docs for their product line. This might help you in your decision making.
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