Is there any way to check if there are any remote agents logged in before queueing to network skillset? (i.e. is there an OUT OF SERVICE NETWORK skillset_name command?) I want to know specifically if there are any remote agents available before I execute the command QUEUE TO NETWORK SKILLSET.
The only check I know of is PRIORITY IN NETWORK QUEUE skillset_name = 0. However, to use this command, you first have to queue to network skillset and then run the command. This command does not distinguish between times when
- you were unable to queue because there are no remote agents available while your infrastructure is working OK between the sites
OR
- there is a problem with your networking infrastructure setup (maybe the Network CDN is not Acquired) and remote agents are logged on and idle.
Problem I'm trying to solve: If there is an issue with the networking infrastructure (call networking circuits are taken up by other calls or Network CDN Not Acquired), I cannot send any more calls to remote site, although I have idle agents. This causes the site filter to kick in which will prevent any further calls from being sent. I want to be able to send the call to another skillset locally if the circuits are all busy. I don't want to send the call local if the circuits are fine, but there's just nobody logged in at the other site.
Thx.
Eugene
The only check I know of is PRIORITY IN NETWORK QUEUE skillset_name = 0. However, to use this command, you first have to queue to network skillset and then run the command. This command does not distinguish between times when
- you were unable to queue because there are no remote agents available while your infrastructure is working OK between the sites
OR
- there is a problem with your networking infrastructure setup (maybe the Network CDN is not Acquired) and remote agents are logged on and idle.
Problem I'm trying to solve: If there is an issue with the networking infrastructure (call networking circuits are taken up by other calls or Network CDN Not Acquired), I cannot send any more calls to remote site, although I have idle agents. This causes the site filter to kick in which will prevent any further calls from being sent. I want to be able to send the call to another skillset locally if the circuits are all busy. I don't want to send the call local if the circuits are fine, but there's just nobody logged in at the other site.
Thx.
Eugene