Networking 2 BCM50's over internet - cannot call each other 1

[curlycord]

I programmed and shipped out the systems and tech has installed them but they cannot intercom each other.
I am wondering what I missed or what their IT people have to do as I am drawing a blank at the moment.
Tech states when you dial the DN of the remote set it sits at silence.
When I called in and entered a DN to the remote site from AA I heard a click then call disconnects.
Same issue with each other.
I am assuming that the far end is not seeing the request's....something interfering.

2 X BCM50 Rls 6 with latest patches.
Licenses:
1 MCDN
1 Q.Sig Voice
12 Trunk Gateway
1 DPNSS Voice Networking

Sites are on the same internal network (I did not program any public IP's)
Site A:
192.168.1.12 - Gateway 1.1
Site B
192.168.2.12 - Gateway 2.1
Same Subnet's

Not sure yet how the sites network is configured but both sites are on the same existing network.


I programmed the 2 BCM's to call each other (and work perfectly) but was testing it on my local LAN.
I programmed the fields in SIPtrunking/Private/Routing Table by adding the other BCM's Internal IP
BCM Utilities/Ping can ping the other BCM

That all the ammo I think I can provide at the moment.

Am I missing some requirements?

Thanks













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http://www.curlycord.com

Toronto, Canada

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[allworxguy]

Can you have the tech ping (Admin > Utilities > Ping) one site to the other? This will tell you if it's a programing issue or network.

Marv ccna

 

[curlycord]

Yes already tried and can ping, thanks Marv



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http://www.curlycord.com

Toronto, Canada

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[curlycord]

Fixed

I asked the tech to change the IP of the BCM's but I forgot to tell him to change the IP address's in the SIP Trunk/Routing section as well.





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http://www.curlycord.com

Toronto, Canada

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[allworxguy]

That'll do it.

Marv ccna

 

[exsmogger]

Glad you got it going. Thanks for your resolution.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

All good so far except no audio on remote IP sets.
I have request all the ports listed in the BCM to be forwarded and SIP/ALG disabled if exists on router.



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http://www.curlycord.com

Toronto, Canada

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[exsmogger]

I hope you're not having to deal with a SonicWall router. I never could get one of those to work with remote IP sets. Audio port ranges I have forwarded in my BCM50 are 28000-28255 and 30000-30099.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

All I know is they are Cisco.
Cheers


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http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[exsmogger]

Good to hear

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952