Have you 6.0.1 version ?
Probably the clientID was modified or doubled:
mminfo command shows the same client with different client id's:
mminfo -av -r "client,clientid"
client clientid00001
client.long.name clientid00002
/nsr/index directory could show two different client file indexes for the same client:
/nsr/index/client
/nsr/index/client.long.name
Recover of "client.long.name" has no problems. Trying to recover data from "client" gives the unknown volume error
So this is the procedure to change it:
For this workaround, you are going to need to create a "dummy" hostname with fictious ip address on your host table.
A. If the hostname and the client id's are different:
1. From nwadmin, remove all instances for "client"
2. Shutdown the NetWorker daemons
3. Rename /nsr/index/client to /nsr/index/dummy
4. Clean /nsr/tmp folder
5. Restart the NetWorker daemons
6. From nwadmin, create the "dummy" client, and specify the same clientid for "client"
7. Edit "dummy" client, go to the Remote tab and add *@client.name.com in the Remote access field
8. Go to "client.long.name", and run a directed recover from "dummy" client.
B. If the hostname is the same and the client id's are different:
1. From nwadmin, create the "dummy" client, and specify the same clientid that are using the savesets you cannot recover.
2. Edit "dummy" client, go to the Remote tab and add *@client.name.com in the Remote access field.
3. Recover savesets from the dummy client doing a saveset recover.
Optional:
4. If you want to be able to run a directed recover and browse the dummy client, then you are going to need to rebuild the client file index using the scanner command or nsrck -L7. Check Primus ID 10329 if you want to learn more about recovering client file indexes.
5. Once the index is recovered, go to "client.long.name", and run a directed recover from "dummy" client.
Bye.