Network Zones

[JCCDM]

Good Morning,

I am having an issue where I have 3 phones that are supposed to be in one time zone, picking up the clock for the wrong time zone.

On the controller, I can see that each phone has the correct zone associated with their DN but the *8* number that they auto register to before they hot desk in, is in another zone.

I have attempted to update the zone number for the auto registered DN but it is greyed out in user and services config form.

Any idea how we can get around this one?

Controller ver 8.0 SP2

Cheers
JCCDM

 

[Billz66]

As with most things mitel there is normally more than one method
we find setting location information for the subnets is the best method but this is best done before the phones are deployed

Create the zones first and set appropriate timezone
Then Under Users and devices Advanced location specification
- set the start and end point of the ip address range for the location and set the zone
when the phone connects it will be set to the location matching its Ip address

You can manually change the zone by changing it to manual

If I never did anything I'd never done before , I'd never do anything.....

 

[JCCDM]

Thanks for the post, had a fiddle after posting this and found a little bit of a round about solution.

I did - Locate Feature Extension and found the Auto register DN that was associated with each extension.

Copied the MAC address for each. deleted the auto register DN.

Found an auto registered DN for a working extension, copied it and pasted in the MAC address.

User restarted the phones, logged in and confirmed time was now correct.

Cheers for the help.
JCCDM