Network Printer Issue

[zoeythecat]

Hi All,

I have a shared network printer that displays a status of "offline". It's an HPLaserjet5SI printer. I can ping to it with no problems. I have tried uninstalling/reinstalling several times. The printer itself is in a "Ready" and "Online" state, but on the print server it displays offline. I have stopped/started the spooler several times. I also tried installing this on another server that will act as a Print Server and I get the same status. This issue just started happening. I don't have the issue with any other printer (over 26 network printers).

Any thoughts?

Thanks,
Zoey

 

[netmanrick]

If you do not share the printer,does the problem remain?
Any other changes to unit prior to it acting up.

Rick Harris
SC Dept of Motor Vehicles
Network Operations

 

[zoeythecat]

Rick,

Problem resolved (sort of). I reseated the JetDirect card. I thought I did have an issue with it. I didn't get a light out of the card at first. Then I tried a jetdirect card from another printer and I got a light, then I put the original back in and I was able to ping. The interesting thing is, the status of "Offline" keeps appearing. This is a Windows2000 Print Server and WindowsXP machines are trying to print to this. I'm replacing this print server Monday with a Windows2003 Server. I already have this server on the network (different server name, but that will change Monday)and installed the HP5SI on this server and I get a "Ready" status. So come Monday when the new server is in place everything should be good.

Thanks for your post.