Network ACD

[TelTech11]

I am getting ready to implement Network ACD in our network of PBXs Rl.s 5.0 and 4.50 Pentium. Can I use my current TIE T-1s connecting the PBXs or do I need to change the T-1s to DIDs?
I am setting up NACD to overflow calls between a total of two PBXs.
I have gone through Nortel ACD book and I am a little unsure of all the steps needed to turn on NACD in a CDP environment as apposed to UDP. It looks Like LD 15 and LD 23 are the only LDs where changes have to be made?


- I will be dedicating 3 T-1s for NACD and DNIS between my 2 PBXs. The T-1s are PRI Ties

 

[rachelle]

The T1s that connect mine are all TIE. You should be good. Be methodical and place a lot of test calls to confirm your path. The books are a bit confusing but, you are on the right track.

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.

 

[dj4020]

These T1's need to be ties. They need to be dedicated circuits that no other traffic can flow over. The PBX communicates across these ties to establish and disconnect calls between sites. So a lot of communication flows across these links. By the way is this going to be just Basic NACD or do you have a CCM (Symposium) in the big picture?