Netgear FVS318

[knfjr]

Hi,

We have a multi tenant building that we provide internet access to several offices. One of our customers seems to lose their connection to the internet from time to time. To solve the problem they cycle the power on the Netgear FVS318 and service is returned. I was wondering if anyone out there has had similar problems with the same router.

Thanks

Ken

 

[alokwww]

I've heard of problems like this before, and what it usually is, is the power adapter overheating. Is your network closet ventilated? Try placing a small fan near the router and see if that helps anything.
-Alok

 

[knfjr]

The customer has the router in a cabinet in the break room. I put my hand on the router when it flaked out the last time and it was cool but I didn't check the adapter.

It's funny because when the Internet stops working I can ping the other three workstations on the network but I can't ping the router itself. I ran this by Netgear and their suggestion is to upgrade the firmware from V1.3 to E1.4 Beta.

Thanks

Ken

 

[june1980]

I've had a problem like yours with a SMC7004vbm. For me, it was a distance issue, but I have several suggestions.

First, Check the maximum distance a PC can be away from the router. For my SMC, the max is 35 ft. The PC was 45 ft away and would loose connection every now and again with no set pattern - which made things hard to figure out.

Second, Make sure your modem can handle the router. I doubt this will be an issue for you because if it works for some or your PCs, then it should work for all. Worth a shot if all else fails.

Third, and this sounds risky, but try disabling any firewall/anti-virus software you have running on the PC. These, sometimes, cause problems on my network.

Finally, check your PC for spyware that broadcasts packets out to The Internet. If your router has a built-in firewall, then it might think your PC's strange requests to The Internet are an attempted portscan or attack. This is just an idea that never solved a problem for me, but you have a strange, hard-to-solve problem, so I would look at it. Adaware isn't a bad choice.

Hope this helps.