Hi I'm having a problem viewing Infoview and the Central Management Console. I've just installed Crystal Reports Server XI R2 on a Windows 2003 Server with .Net version 2 and when I go to Infoview or the CMC I get the message "page cannot be found". I can however, get to the pages using the Java versions. I'm guessing this is an IIS or .Net issue - I'm using IIS v.6. The weird thing is I have the same configuration (apart from the .Net version(1.1)) on another server and it's working fine. Has anyone come across this before?
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.Net on Crystal Reports Server XI R2
- Thread starter tjw2006
- Start date
As a start:
What version of the .NET framework do you have installed on the web server with IIS?
Have the .NET IIS extensions been installed into IIS? To determine this, go to the IIS Manager, right-click on the website, select properties and see if you have an 'ASP.NET' tab. In IIS6, you also need to click on 'Web Service Extensions' and make sure that at least one version of ASP.NET is in there and set to "Allowed".
The may be other things I can point you to, but I need you to check this first and let me know what you find.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
What version of the .NET framework do you have installed on the web server with IIS?
Have the .NET IIS extensions been installed into IIS? To determine this, go to the IIS Manager, right-click on the website, select properties and see if you have an 'ASP.NET' tab. In IIS6, you also need to click on 'Web Service Extensions' and make sure that at least one version of ASP.NET is in there and set to "Allowed".
The may be other things I can point you to, but I need you to check this first and let me know what you find.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
- Thread starter
- #3
Hi, I have .Net framework version 2.0.50727.42. Did the checks you suggested and there is an ASP.Net tab in the website properties. However the 'Web Service Extensions' for ASP.NET were prohibited. I set them to allowed and tried firing up the Infoview page and this time got this ASP.Net error:
Server Error in '/businessobjects/Enterprise115/InfoView' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.
Details: To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="On" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
------------------------------------------------------------
Thanks for your help with this by the way.
Server Error in '/businessobjects/Enterprise115/InfoView' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.
Details: To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="On" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
------------------------------------------------------------
Thanks for your help with this by the way.
After you changed the web service extension to Allowed, did you reset IIS? If not, open a command promp, type iisreset and press Enter. Wait for it to do it's thing and then try again.
If that doesn't fix it, go to the web.config file in the Web Content folder of you BO install and change
<customErrors mode="RemoteOnly"/>
to
<customErrors mode="Off"/>
This will allow the full error to be show up and will help you troubleshoot this better.
Another question - is this on the same computer as your BO report processing or a different one? If it's different, is there a firewall between them? If there's a firewall, there's some special configuration that needs to happen.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
If that doesn't fix it, go to the web.config file in the Web Content folder of you BO install and change
<customErrors mode="RemoteOnly"/>
to
<customErrors mode="Off"/>
This will allow the full error to be show up and will help you troubleshoot this better.
Another question - is this on the same computer as your BO report processing or a different one? If it's different, is there a firewall between them? If there's a firewall, there's some special configuration that needs to happen.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
- Thread starter
- #5
Hi, tried all your suggestions and am now getting the following error message when trying to go the Infoview page:
Server Error in '/businessobjects/Enterprise115/InfoView' Application.
--------------------------------------------------------------------------------
Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.]
BusinessObjects.Enterprise.Web.AppPlugin.AppPluginFactory..ctor() +32
WebDesktop.Global.Session_Start(Object sender, EventArgs e) +61
System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) +4297850
System.Web.SessionState.SessionStateModule.CompleteAcquireState() +400
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +1371
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +85
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +274
--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
Server Error in '/businessobjects/Enterprise115/InfoView' Application.
--------------------------------------------------------------------------------
Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {69AE438E-C727-4102-A9D4-F58A1FCDAF11} failed due to the following error: 80040154.]
BusinessObjects.Enterprise.Web.AppPlugin.AppPluginFactory..ctor() +32
WebDesktop.Global.Session_Start(Object sender, EventArgs e) +61
System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) +4297850
System.Web.SessionState.SessionStateModule.CompleteAcquireState() +400
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +1371
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +85
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +274
--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
By chance are you running this on 64-bit Windows? After searching in a couple of places, I'm seeing that that's one of the major reasons this error comes up. I don't work with 64-bit, but if you look toward the bottom of the thread here
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
http://social.msdn.microsoft.com/Forums/en-US/vbgeneral/thread/88a6ea68-f476-4231-822f-27fabe59f458/
there's information about running something called Corflags to set the application to run in 32-bit mode.-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
- Thread starter
- #7
Hi, thanks for all your help once again, but it seems that Windows 2003 Server (64-bit) is supported by Crystal Reports Server XI R2. Below is an extract from the the pdf of supported platforms - unless I'm mistaken it looks like it should work.
Supported Operating Systems
Desktop Products
•
Windows 2000 SP4 Professional
•
Windows XP SP2 Professional
•
Windows Vista (All 32-bit and 64-bit Editions)
•
Windows Vista SP1 (All 32-bit and 64-bit Editions)
•
Windows 2000 SP4 Advanced Server
•
Windows 2000 SP4 Datacenter Server
•
Windows 2000 SP4 Server
•
Windows Server 2003 R2 Enterprise Edition
•
Windows Server 2003 SP1 (All 32-bit and 64-bit Editions)
•
Windows Server 2003 SP2 (All 32-bit and 64-bit Editions)
Server Products
•
Windows 2000 SP4 Advanced Server
•
Windows 2000 SP4 Datacenter Server
•
Windows 2000 SP4 Server
•
Windows Server 2003 R2 Enterprise Edition
•
Windows Server 2003 SP1 (All 32-bit and 64-bit Editions)
•
Windows Server 2003 SP2 (All 32-bit and 64-bit Editions)
BusinessObjects and Microsoft Critical Patches
The patch level necessary on Windows 2000 SP4 is Update Rollup 1 (KB891861).
Business Objects supports and recommends the install of all Microsoft critical patches for the operating systems listed above.
Copyright © 2008 SAP BusinessObjects. All rights reserved. Page 4
crs_xi_r2_supported_platforms_windows_sp4.pdf
Business Objects Enterprise XI Release 2 SP4 for Windows
Minimum Hardware Requirements for Crystal Reports Server XI Release 2
•
700-MHz Pentium III-class processor
•
2 GB RAM
•
5.70 GB hard disk space for complete install
•
3.80 GB hard disk space for patch install
•
0.2 GB hard disk space for BusinessObjects Live Office
Note: Windows support is on 32-bit and 64-bit versions of Windows operating system. 32-bit Windows which are supported by Crystal Reports Server are ones that operate on either 32 or 64-bit (x64) AMD/Intel chipsets. 64-bit Windows which are supported by Crystal Reports Server are ones that operate on 64-bit (x64) AMD/Intel chipsets. Crystal Reports Server software for Windows is not warranted or supported for use on other chipsets.
Cheers.
Supported Operating Systems
Desktop Products
•
Windows 2000 SP4 Professional
•
Windows XP SP2 Professional
•
Windows Vista (All 32-bit and 64-bit Editions)
•
Windows Vista SP1 (All 32-bit and 64-bit Editions)
•
Windows 2000 SP4 Advanced Server
•
Windows 2000 SP4 Datacenter Server
•
Windows 2000 SP4 Server
•
Windows Server 2003 R2 Enterprise Edition
•
Windows Server 2003 SP1 (All 32-bit and 64-bit Editions)
•
Windows Server 2003 SP2 (All 32-bit and 64-bit Editions)
Server Products
•
Windows 2000 SP4 Advanced Server
•
Windows 2000 SP4 Datacenter Server
•
Windows 2000 SP4 Server
•
Windows Server 2003 R2 Enterprise Edition
•
Windows Server 2003 SP1 (All 32-bit and 64-bit Editions)
•
Windows Server 2003 SP2 (All 32-bit and 64-bit Editions)
BusinessObjects and Microsoft Critical Patches
The patch level necessary on Windows 2000 SP4 is Update Rollup 1 (KB891861).
Business Objects supports and recommends the install of all Microsoft critical patches for the operating systems listed above.
Copyright © 2008 SAP BusinessObjects. All rights reserved. Page 4
crs_xi_r2_supported_platforms_windows_sp4.pdf
Business Objects Enterprise XI Release 2 SP4 for Windows
Minimum Hardware Requirements for Crystal Reports Server XI Release 2
•
700-MHz Pentium III-class processor
•
2 GB RAM
•
5.70 GB hard disk space for complete install
•
3.80 GB hard disk space for patch install
•
0.2 GB hard disk space for BusinessObjects Live Office
Note: Windows support is on 32-bit and 64-bit versions of Windows operating system. 32-bit Windows which are supported by Crystal Reports Server are ones that operate on either 32 or 64-bit (x64) AMD/Intel chipsets. 64-bit Windows which are supported by Crystal Reports Server are ones that operate on 64-bit (x64) AMD/Intel chipsets. Crystal Reports Server software for Windows is not warranted or supported for use on other chipsets.
Cheers.
Regardless of what the PDF says, the information I found when researching this issue says that this may be caused by the 64-bit version of Windows. You will probably find the same information if you do a Google search or a search on the SAP support site on the issue. At this point, you will probably need to open a support case with SAP/Business Objects to get this resolved.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
-Dell
A computer only does what you actually told it to do - not what you thought you told it to do.
- Thread starter
- #9
Funnily enough, I asked SAP support before posting on here! They haven't got a clue what they're doing. I've got a fairly urgent request to move an existing installation from one server to another and so far it's taken two weeks of talking to SAP support and they can't figure out why the .Net front end of CR is not working - don't really know where to go from here.
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