Net Meeting with SCCS 4.2 1

[KillianK]

Hi All,

Does Net Meeting slow down SCCS 4.2 or cause SCCS 4.2 to hang, our Vendor does not recommend using this software for remote admin?

Cheers,

Killian

 

[ErwinStevanus]

Killiank,

There is a 3rd party software guidelines for SCCS in the NTP (Installation and Maintenance Guide pg 54).

Due to the mission-critical, real-time processing performed by Symposium Call Center Server, you must not install any other application class software on the server. You can install certain utility class software on the server, providing it conforms to the guidelines listed in the following section.

- Application class software generally requires a certain amount of system resources and, therefore, must not be installed on any server running Symposium Call Center Server. The installation of application class thirdparty applications may cause a real-time system, such as Symposium Call Center Server, to operate outside of the known engineering limits and therefore, create potential unknown system problems (for example, CPU contentions, increased network traffic loading, disk access degradations, and so on).
- Certain third-party utility class software applications, such as hardware diagnostics, generally require less system resources during the normal operation of Symposium Call Center Server and, therefore, are permitted. Exceptions are utilities such as screen savers, which may cause system problems and degrade performance. Antivirus software is classified as a utility and is subject to the generic guidelines listed below, as well as a specific series of recommendations detailed in “Additional guidelines for use of antivirus software” on page 56.

Anyway, nortel has provided us with PC Anywhere for remote access. Thus, it's recommended to use PC Anywhere

 

[KillianK]

Thanks very much for your answer