Nested IF in Symposium script

[BikeTours]

I have never seen this done in Symposium scripting so I wonder if it is possible. We are setting up a new service and have only a limited number of agents to address the call. These agents are more often than not logged out.

Typically most of the scripts send that call to a closed situation if no agents are logged in; the caller gets a prompt and is disconnected. I have had a request to change that, to instead send that call to another group where it is more likely someone is available to pick up.

So basically I have the following:
If no agents with skillset A logged in send the call to agents with Skillset B. If no agents with skillset B are logged in then disconnect.

I would like to use a nested IF structure of the following type but I find it doesn't work. Symposium will not validate and it points to the second ASSIGN statement as the error.

ASSIGN PRODUCT_A TO skillset_choice

IF OUT OF SERVICE skillset_choice

ASSIGN PRODUCT_B TO skillset_choice

IF OUT OF SERVICE skillset_choice THEN

EXECUTE NOT_AVAILABLE

END IF

END IF

any suggestions?

 

[sandyml]

Try this:

IF NOT OUT OF SERVICE skillset_A THEN
QUEUE TO SKILLSET skillset_A
WAIT 2
ELSE
IF NOT OUT OF SERVICE skillset_B THEN
QUEUE TO SKILLSET skillset_B
WAIT 2
ELSE
EXECUTE NOT_AVAILABLE
END IF
END IF

 

[ScottTech]

You should just have to add "THEN" to the end of your first IF line.

 

[Milesprower]

Formatting like Sandy has done helps simple issues stand out (like missing a THEN or END IF).