Needing help with physical line changing default voicemail

[ZachZach]

We have a physical line xxx-xxx-xxxx that people call and when no one picks up, it will go to voicemail and to leave a message or ask them to press 0 to go to the operator. I am needing to change the voicemail box ext that it is currently tied to, but not having any luck finding where this setting is in our system. Any luck would be appreciated.

This is a physical line, xxx-xxx-xxxx, not a 3 digit extention like the rest of our internal lines have.

 

[curlycord]

You are lacking some call process detail..

First off does the caller go to Auto Attendant or a Mailbox?

AA would usually give the option of pressing 0 and other options where a Mailbox is to leave a message.
So as an example caller calls in, gets AA, press 0, reception rings 4 times, mailbox answers.

Do you mean you want to change the ext # 9DN) that 0 points too?
Or do you want to associate the general mailbox with another ext?



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