Need your advice on setting up a new clinic

[mikeydidit]

Hi guys. I haven't posted anything in this forum in quite a while but see you guys are still very active. Hope you all have been staying busy and doing good.

I was asked yesterday about setting up another rural family medicine clinic. This clinic (like most of our rural ones) will start out small (around 6 people working it) but has the potential to grow. We set these clinics up in small communities so people do not have to drive (if they have transportation) into town to be seen by a doctor.

They will need 7 lines coming in and around 9 sets installed. I look to have two main phones for the point of answer. They do want all the phones to be able to be used with the intercom features.

What system, configuration and phones would you recommend if you had to set this up for one of you clients?

Good seeing you on here and thanks for the help.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[Dexman]

Hey Mike,

Has the customer projected about how large they could grow? Is there any need for a voicemail/auto attendant? Are there any for installing a T1 for voice services in the future?

If using a Partner ACS, a configuration of an R7 processor and 308EC expansion module will cover their immediate needs (8 lines and 17 extensions). A Partner Voice Messaging or Avaya Partner Messaging can be added if needed.

If it ain't broke, I haven't fixed it yet.

 

[mikeydidit]

Hey Dexman, how you been??

I don't see a T-1 in their future (ever) as this is going to be in a really small town. Most of these may grow in employee's (10 people max) and thats about it. They are starting this up with 2 receptionist, two nurses,two DR.s and a conference room. I have thought about a 4 port VM card to get them started. I have also thought about just pooling say 5 lines as trunks and giving them a dedicated fax line to get them started.

Anything else I should be looking at?

I appreciate your help. Also tell TTT and Skip I said hi.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[Dexman]

Hi again Mike!

Skip & TTT stop by often.

Using the Avaya Partner Messaging would allow you to be flexible in how you assign telephone lines to the auto attendants.

Of course, the phones selected and system configuration depends on the needs of the clinic.

I'll throw out a few suggestions, but nothing is cast in stone. (I'll cast mine in sand).

Grouping the lines can give you the option of going with 6D sets in common areas. Each receptionist could use a 34D with the individual lines broken out as well as a DSS button for each extension. Doctors’ offices might each get an 18D with access to 1 pool.

Do you know if the main telephone line will be forwarded to an after hours answering service? If yes, and multiple greetings are not needed, a Partner Voice Messaging might suffice.

While the R7 processor can store configurations internally, adding a Backup/Restore PCMCIA card is always a good thing to have. If the processor crashes, you can use the card to clone the system configuration.

Using a computer program to generate sharp looking desis will make things look really professional.

I'm probably missing a few things. Keep watching for more suggestions.

Paul

If it ain't broke, I haven't fixed it yet.