Need to fix before 4 today ... can anyone help? (AA question)

[MichaelDOM2005]

Hello friends:

OK ... I re-programmed the voice mail auto attendant, and all is working well, except for one thing, and I need to figure out how to do this. Here's what I have done:

GRTG: Thank you for calling XYZ. If you know your party's extension, office hours. Please hold for further information, and thank you for calling.

Then it moves into CCR Tree #1, Path #0.

For our upcoming schedule, press 1.
To speak with our staff, press 2.

When the user presses 2, I want the voice mail system to be able to recognize extensions when they type them in. For example, I have recorded:

For Mary, please enter ext. 229 now.
For Bob, please enter ext. 230 now.

If I record it as an INFO greeting, I can't figure out what to do in order to make the voice mail system recognize digits pressed. If I record a MENU prompt, the system says that my tree is incomplete.

Can someone tell me how to make the system recognize extensions when they are pressed during a recording?

Thanks everyone!

 

[MichaelDOM2005]

Well, whad'ya know - play around long enough, and you can figure things out!!

I was 1/2 there with the MENU prompt, but it wasn't letting me save the tree because I had no sub-menu recorded. So I created a sub-menu for a transfer to the receptionist, and now it works beautifully.

 

[jaco235]

In an info greeting you have to press *+ext number to dial the extension number.Here is a solution for your problem, you simply have to program a false activity such as transfer to 221 but do not record any instructions in your sub menu for that activity.

jaco235