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Need to dial Ext Twice from AA

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Jeb2008

Jeb2008

Vendor
Sep 15, 2008
5
US
I have a CICS with Callpilot 100 where a caller goes into the AA and selects an extension at first hears a error message saying, "that is an invalid extension". But if they re-dial the same extension is transfers to it. Any idea why?
 
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I know there was a dtmf patch for sw before 3.1. You might want to search the threads.

If that doesn't do it, have you monitored the line at the demarc while attempting a call? If the dtmf sounds clipped, it may be a CO issue.
 
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Check to make sure that you don't have Touch-Tone Gate enabled by mistake.
 
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