Sherman6789
Programmer
I'd like to create a database to be used by our receptionist and two operators to easily find phone numbers and other information on a variety of subjects and people.
Currently, when people call in to ask questions, the operator must ask enough questions to narrow down the search then either connect the caller to the correct phone number or ask around until the proper information is found.
When the solution is found, that operator may then know the correct answer but the other operators don't.
I think that what we need is something like a "knowledge base" program which can be updated by any operator and used by all. It may be something similar to what "help desks" use as solutions are found for problems that all of the operators need to have access to for future reference.
The file would be placed on a commonly shared directory on the company server. All desks have access to the MS Access program. Updates should be instantly available to all users. We are using MS Access.
Any assistance that you can give will be appreciated.
Currently, when people call in to ask questions, the operator must ask enough questions to narrow down the search then either connect the caller to the correct phone number or ask around until the proper information is found.
When the solution is found, that operator may then know the correct answer but the other operators don't.
I think that what we need is something like a "knowledge base" program which can be updated by any operator and used by all. It may be something similar to what "help desks" use as solutions are found for problems that all of the operators need to have access to for future reference.
The file would be placed on a commonly shared directory on the company server. All desks have access to the MS Access program. Updates should be instantly available to all users. We are using MS Access.
Any assistance that you can give will be appreciated.
