Need to clarify IVR ports on CallPilot for Symposium Voice Services 2

[AlbertDT]

Hy! my english is basic but I hope I can explain my point. I'm in the process of configuring Call Pilot voice services on CCM 6.0, I'm clear of all the stuff of configuring Elans and Clans, Tn's , IVR-ACDNS, to get this thing done for the proccess but I have a doubt. I have a Call Pilot 4.4 with 8 ports and I wnat to configure the last 2 ports for IVR and let the first 6 for massaging, I know the process but My question is Do I need to put the 2 last IVR ports on another ACD or I can use the same ACD already configured for the 8 massaging ports and change the type to the last 2 ports to IVR? The Nortel documentation it's not so clear about this.

Thanks! for Your help.

AlbertDT

 

[StanleySteamer]

I would suggest that you consider configuring your 2 ports as ACCESS ports rather than IVR.
ACCESS ports are more useful in scripts and more efficient than IVR channels.
To answer your question, you need to configure the IVR or ACCESS ports in separate ACD DNs.

 

[captaingadget]

I agree with StanleySteamer, ACCESS ports and a separate ACD DN. I would question whether 2 ports are sufficient, seems a little low, but of course I know nothing about your set up. If you are registered with Nortel.com you can download their "CAPTOOL" which will help you plan system capacities.

 

[AlbertDT]

Thanks for the help, the separate ACD was I thinking but not shure. In terms of The ACCESS VS. IVR configuration, I examine the Nortel NTP of the CCM and CallPilot befor I get in to this forum and for my best untherstanding the ACCESS port are more for collecting digits and telling times on queue... but the use that I will have is for presenting menus to the caller when sertain time in queue arrives and give them the option to stay waiting or leave a message. Please correct me if I'm wrong. In terms of only 2 ports its that the CallPilot have only 8 ports and the primarly use is for messaging and now I,m trying this IVR, ACCESS option. I suggest to the owners to upgrade to 16 ports and then we can have more ports for IVR or ACCESS.

Thanks!

 

[captaingadget]

You are quite right, the access ports are for informing callers of delays in queue - comfort messages, and also for collecting digits. Collecting digits takes more time and uses more ports than delivering a message, so would recommend increasing the number of ports.

 

[AlbertDT]

Thanks!

Captaingadget, I'll be getting around this on days ahead to put our solution in service.

Thanks StanleySteamer and Captaingadget for your excellent support. I'll be posting a thread if if I find another doubt.