Need Suggestions

[CTarv]

Let me start off by saying we have CS1000M 5.5, Contact Center 6.0, and CallPilot 1005r (5.0).

We have a need for an extension that can be called that will hunt to multiple external numbers (in true hunt fashion, call one number and if no answer, call another). Obviously, I have a few tools at my disposal, but I don't know of any way to get the call back once it leaves the building. Any ideas would be greatly appreciated.

 

[DocVic]

Once that call "leaves the building", 'it ain't comin' back'! I'm not sure if you meant that the call is forwarded off site, but you have no control until the call is disconnected. You might want to have all the users sets ring at once. That way the caller is answered in less then 4 rings, instead of 'hunting' around the floor or building.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[GHTROUT]

I would be looking at a third party application for this. I cannot think of one off hand, but companies that do mass notifications by phone would be a good start.

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[CTarv]

That's what I thought, just making sure the obvious wasn't avoiding me.

 

[guycable2]

couldn't you use PCAs for this?

 

[Vendin]

Set a new DN on a key at all those phones u want it to hunt so when it rings it rings at all phones simultanusly

 

[johnpoole]

as vendin posted, use a mcr key as opposed to scr, that covers all the internal phone, but not the external.. if you cfxa the marp to external they could fna that back to another did.


mcr rings all phones, when phone a answers, b.c.d etc show idle and can take another call on the same did.. be sure that you have lhk past any mcr, all stations are busy during the ring cycle...

john poole
bellsouth business
columbia,sc

 

[CTarv]

Not sure an MCR will work in this situation. The desire is this: A monitoring company calls a DN (whether it be SCR or MCR)programmed on our PBX. That number points to an external cell phone. If no answer (they consider cell voicemail no answer), the call then forwards to another extension that is pointed to a cell phone, and the process continues.

 

[vztech]

as guycable noted I would look into PCA's for the PBX..
That might be a solution.

It's only dialtone-VZ

 

[DocVic]

You really need an answering service that can conference the caller. If the callers are calling you, you need to set up an answering service to route calls with a live body. Human interaction is still available. Come on, put somebody to work!

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[CTarv]

That's the funny thing...we have live people at the monitoring company that will call our people. Management is not happy with the speed with which they change their call out list order, so they are trying to give them a set of numbers that ring to other numbers that we can change on the fly.

 

[tnphoneman]

Personal Call Director is what you really need to get if you want to be able to FNA to several outside lines.

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[nanningmiss]

We have RIM (Ascendent) BlackBerry MVS system, which is designed to use a BlackBerry as a deskphone. However, we found that its byproduct was more useful. Its call scheduling should be good for your situation.

You can ring multiple external numbers at the same time.

You can use sim-ring (similar to PCA) or sequential ring.

You can easily set up an oncall schedule.

It may be too expensive for just scheduling though.