Need Suggestion for Reporting Solution of Avaya IP Office SE 3

[sanniadnan]

Hi guys, need a suggestion for reporting solution of Avaya IP Office SE (if possible free/open source solution).
Thanks.

 

[IPOLackey]

So in the UK we have the top three for reporting.
Xima Chronicall
Oak Reportx
TIM

But these all cost based on number of users.

You can get the raw smdr data for free but not sure if there's any freeware to put it into nice reports for you (or if you want to develop your own)

Interesting to see if anyone else knows of any.

 

[BFG9K]

If you're happy with barebones CSV reports you can use an SMDR receiver:

https://davehope.co.uk/projects/smdr-receiver/

We've set this up for a number of clients that have been extremely pleased with it, especially since it's totally free.

 

[Z-man]

We exclusively use Chronicall. They work, have great tech support, and are rock solid.

 

[sanniadnan]

Thanks to you guys for your reply.
I'll definitely check the SMDR receiver that is mentioned by BFG9K. If it's not match for client's requirement then I'll check the others.

 

[Westi]

I ran that program for years until I switched PC's and it creates 1 .csv file per month that can be used for call data but it is really very simple and to get more out of it you would have to write a program that shows it in a different format or sort it by columns.

Have a star for reminding me where to get it.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[Travis Harper]

The best free option is Avaya Call plugin for SplunkBase.

Install the free version of SplunkBase, login and under the apps link search for Avaya.
Click to install Avaya Call, and then configure it.

Point the IP Office SMDR to the Splunkbase Server and enjoy.

 

[derfloh]

Looks nice... Would you share a link?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[Travis Harper]

Install SplunkBase on CentOS 7

https://www.tecmint.com/install-splunk-log-analyzer-on-centos-7/

Here is link to the Avaya Call App ( Install from within splunk- link contains config instructions)

https://splunkbase.splunk.com/app/1889/

 

[BFG9K]

Have a star Travis, that's an excellent solution.