Need Steps to add NEAX 2000 Phones/DTerm Series E Phones

[l33tmonkey]

I need a step by step of adding a DTerm Series E phone to my NEAX 2000. The IT person left and took the knowledge with him and left us no notes.

Thank You,
Monkey

 

[grh959]

Do you have Matworx software or do you know CAT mode telephone programming?

 

[l33tmonkey]

Matworx cannot access the system at this time...Im trying to resolve that issue. I only use cat commands at this time, so if you can list all the commands and in what order I need to punch the buttons I would really appreciate it.

Monkey

 

[MercuryComm]

Do you have a local NEC vendor that you might be able to call to help you out and also show you the steps/train you? It would be quite involved to try to explain each button to push and in which order as there are about 10 steps/commands to program up just one phone. For instance you will have to program commands 10 or 14 depending on your software revision, 11, 12 , 13, 16, 18, 76, 90, 93, and 94 at least. Plus you will have to add a voice mail box and set up the call forward.

 

[l33tmonkey]

They have shown me some of the workings but, Im being tasked to document this for disaster recovery. I need to document the steps so that anyone can come in and get this done in short notice. In a disaster our vendor might be unavailable or overloaded with other customers.

Monkey

 

[grh959]

I agree with Mercury Comm and you need to get a good vendor that can spend time to train you. Unfortunately this is not something that anyone is going to be able to look at documentation and be able to build phones.

This is for DR? You need to look at learning how to run a backup to floppy or the network then be able to load the backup. In a DR situation there is going to be MUCH more than just building / programming phones. Yiou have to consider trunking, voice mail (which will require a seperate backup), SMDR / Call Accounting, System service feature settings, the list goes on and on. It would be much easier and better to know how to backup via Matworx and to load the backup. Rekeying the phone system takes a trained technician. It also can take 4-8 hours to rekey the system versus a load of a backup which would take less than a 1/2 hour.......

 

[l33tmonkey]

Thank you both for your responses. I still am baffled at the levels provided in other responses and didn't think this question was that difficult. I will approach this with our vendor as it didn't seem to take him all of 20 minutes to set one up. From that time frame I figured that the steps were fairly standard and easily conveyed. Sorry to have troubled the board with this difficult vendor only question.

Monkey

 

[MercuryComm]

Okay we'll start with a few questions and see if we want to proceed from there. If you were to add a digital phone right now what LEN would you use? Would you need a virtual also? If so what LEN would you use? These are the first steps to add a phone. If you can't answer either one of these you need to get training because anyone here could give you the steps but if you don't know how to locate LEN's your SOL!! One other thing...do you have a punch tool, and do you know how to find the LEN that you program on the MDF? Once you find the LEN the programs I mentioned above are for:

10/14> To add the physical extension to the switch
11> To program the Virtual extension
12> Tenants and Restrictions
13> Allow features (such as the message wait light to work)
16> Call Pick up Group
18> Station Hunt Group
76> Assign Speed Dial Bins to the phone
90> Assign each button function to the phone (goes by codes, i.e. a speed dial key is a F1100)
93> Prime Line (when you go off hook what line do you want to access)
94> Depending on what type of phone this assigns additional speed dial keys.

Also I can add a phone thru CAT in less than 5 minutes BUT I have been doing work on the 2000's since they were born around 1996 or so. It's not that we don't want to help you but think of it like a car. Your engine blows up and won't run so you call the dealer and ask to speak to a mechanic and you ask him to tell you how to fix it. What do you think he will say? Take this bolt out and then twist this 3 times....You get the idea.

I would ask your employer to send you to NEC for a technical training school. You will get the same course instruction as if I sent one of my techs. When you get back ask for a raise!! Three of my customer's IT folks have been and when they get back they feel prepaired to do MAC and service work with out thinking they are going to screw something up.

 

[l33tmonkey]

Super thanks for the advice!!! I will take that up with the boss and see what they have to say. I will probably ask some more questions...if that is ok.... I did find the manual for the phone system finally after some serious junk detail. I will go over the manual and probably have a few more questions. I have some experience with phone systems but, not this model so I not totally lost...just lost on this model of machine.
I think it would help me a lot to get matworks working as your not the only person who has asked me about the Matworx being in place and working.

Thanks,
Monkey (with a big book to look at)

 

[grh959]

I am with Merc. I too can pprog a dterm up in about 5 min but that is with YEARS of experience. I was a trained 2400 guy and had never touched a 2000 when I took a job as a service tech for a NEC Distributor. I was totally confused and I am a die hard phone guy!

1) Learn the architecture of the system.

2) KNow how to find / locate a proper LEN (port). Will the circuit card corresponding to the LEN support the type of phone or service? I wish I had a nickel for every post that is made here that starts off " I am trying to assign a station on LEN xxxx and it won't come up". 9 times out of 10 the wrong type of port is assigned or the wrong port is being assigned. As you can see already this is going to be a tall order to document for "anyone" to do this.

3) Is this a 2000IVS, IVS2 or 2000IPS? There are subtle differences in the programming of each (i.e. CM 10 vs 14, 3 digit vs. four digit, vs five digit LEN numbers.

Sorry if you feel we are putting you off with this. However this board is not a training class. We help each other out with small problems usually with a command or two to get something working. What you are asking for is far too lengthy and involved for this forum! (BTW I have trained clientds on programming a system for stations only....about a 2-4 hour session. As you will learn the NEC 2000 programming is not intuitive and that it requires several commands to get something working, on the flip side it also makes the system very flexible.

 

[grh959]

Get the PDF's of the manuals at wedophones.com!

Essentiial manuals:

Installation Manual (great info on the architecture and circuit cards)

Command Manual

Feature and Specs

Feature Programming

Get oyur Matworx going as that will help you a bunch! Just curious....why doesn't Matworx work?