Need Recording Recommendation 1

[MitelInMyBlood]

3300 MX3, 9.0.2.18

Looking for a recommendation for a small call recording system, ie 6 to 12 IP instruments

Options needed:

Continuous recording of all calls, no exception
No archiving or external storage. Calls are *not* to be retrieved off the system.
Encrypted storage preferred
Encrypted/secure playback client preferred
Running time display in hh:mm:ss in playback
Maximum retention time for future review needs to be limited to 72 hours (forced overwrite or deletion after 72 hours)
No external media.
Must be server based.
Max 12 concurrent sessions (recordings in progress)
Max 1 review session, much be local on the server (no remote PC access)
Review session does not interrupt recording in progress, even on the line being reviewed.

Ideas?
Thanks!@!

 

[kwbMitel]

Now that's more like it. I like someone who knows what they want and how to ask for it.

I've heard good things about - Nice
TelRex I've heard both good and bad. (Licensing issues)
Verint Systems sounds good but expensive. (Haven't seen it personally)

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[biglebowski]

for Mitel ASC is their preferred supplier and best choice. For more secure options they do a linux recorder that uses an SSL client.

Continuous recording of all calls, no exception
YES
No archiving or external storage. Calls are *not* to be retrieved off the system.
YES
Encrypted storage preferred
YES - 3DES or AES encryption.
Encrypted/secure playback client preferred
YES SSL
Running time display in hh:mm:ss in playback
YES
Maximum retention time for future review needs to be limited to 72 hours (forced overwrite or deletion after 72 hours)
YES - via Deletion manager
No external media.
YES - can be set to local hard disk only
Must be server based.
YES - Win 2k3 or Linux (up to 120 chs its a single server solution)
Max 12 concurrent sessions (recordings in progress)
YES - set via licence.
Max 1 review session, much be local on the server (no remote PC access)
YES - on linux/windows recorder playback is built in and remote access can be disabled
Review session does not interrupt recording in progress, even on the line being reviewed.
YES - recording is never interrupted

If you want more info email me at biglebowski72 at mac dot com

 

[MitelInMyBlood]

Thanks!

Having been there once before, both NICE and ASC seem like a pricey solution for recording only a handful of phones. May be a hard sell to the client. We previously had both an ASC Marathon Pro w/DNIC interface on the Mitel and NICE on the non-Mitel Turrets. In the aftermath of Enron our lawyers came in one day and said shut off the recorders so after 3 years sitting idle in the racks it all went to the secondary market.

Now we get to rebuild it ;-)

 

[AH64Armament]

I don't recommend Telrex. I heard their licensing is changing to a monthly base.
Mitel has teamed with Oaisis and using the Mitel secure recording solution, the products work together to record calls.
The Oaisis product is a server that Oaisis assembles and sends. Their technical support seems to be good.

I am delivering an Oaisis solution next week and will try to re-post an update of how well it went.

- Mark

 

[MitelInMyBlood]

Thanks Mark. Will watch for the update.

 

[slapin]

Check this out

http://www.orecx.com/web/

I didn't try it but sounds promising.

 

[LoopyLou]

Cybertech is another option. We have used them and their product is quite good. Are you going to leave the Mitel Traffic encrypted, because if you are you need a Secure recording connector from Mitel. This interfaces to the recording equipment and basically unencrypts voice traffic within that server to be sent to a recorder ( like Cybertech ) where it is reencrypted by the recorder.