Need Older Version of CCRS then 30.00.72.22

[SuckMyIrish]

I have found a problem, but the fix is up to Nortel.

I am having an issue with obtain the data from the CallPilot for the RCC software.

I have been using Nortel's Techsupport for 3 Days and am currently in Level 3.

After doing a little digging nyself I found that when I console into the CallPilot, it will spit out some of the things it is doing (you will not have to log in to see it). One of the things it is spitting out is that the "Thread has terminated for some unknown reason, and is shutting down the app conn".

This told me that the connection between the CallPilot and App Server was not working.

So, I also found a log file in the "C:\Program Files\Nortel Networks\Call Center Reporting Server\" directory called "CCRSAppServer.log". Inside this file the messages match what the CallPilot was saying ("CTRLThread Shutting down"). Above that I found two different line items that said:

"Starting CCRSAppSvrConsole V1.0.1796.25053"
and
"CallCenter compatible with AppSvr build: 1.0.1783.0"

If you go back into the directory of "C:\Program Files\Nortel Networks\Call Center Reporting Server\" and preform these steps you can verify your build:
1. Right click on "CCRSAppServer.exe"
2. Click Properties
3. Click on the version tab
4. The Build version is displayed

This leads me to believe that they are not compatible and the data can not be pulled off the CallPilot. This log file even says "Error Processing XML From CallCenter".

I installed the oldest Call Center App Server Software I could find, but I was not enough (as shown above).

Here is my Version info:
CallPilot 150
- 31.10.23.22
Call Center Reporting Server (CCRS)
- Currently 30.00.72.22 (Due to the above logs)
- Have tried 31.10.22.22 (Suggested by Nortel)
Reporting for Call Center (RCC)
- 2.2.116

Everyone please try to find these logs. I think Nortel has released new software that is not compatible but I could be wrong.

Does anyone have an older version of Call Center Reporting Server then 30.00.72.22?

 

[SuckMyIrish]

I currently am on a call with LEvel 2 and a designner with Nortel to figure this out. I will let everyone know what they found.

 

[SuckMyIrish]

After working with Nortel's Level 2 and a designer the decided to design a new software update and CCRS update. They will be release after further testing, or you can call in for tech support. It fixed the issue.