Need Norstar Meridian Programming Help

[saunaking]

I have a few issues i need resolved. If anyone can help that would be great. Our system is a norstar meridian but when i go into **admin or **config or **983 i cant find any place that lets me make the changes i need:

1. Extention 226 won't go to voice mail. Voice mail is setup and i can send a message to that users mailbox and they can retrieve it but if someone calls ext. 226 it rings and rings and never goes to voicemail

2. On another extention when the phone rings and is picked up the person has to press the line to speak to the caller. I want the line to be automatically selected when the handset is picked up.

3. A phone set rings once anytime any incoming call is recieved. I dont want it to ring unless there is a call made to that extention.

Thanks

 

[senk1s]

1. you need to set the call fwd no answer setting to VM's primary #

2. your phone has to be ringing - or else you need to press a button to answer someone elses phone

3. this is becos the line is set to appr and ring on the extension and then the AA answers it

 

[saunaking]

thanks, i was able to take care of 1 & 3 from your info.

as for #2 i dont understand - the phone does ring (someone dialed the extention after an incoming call or using intercom)

then the person picks it up but it keeps ringing until the person presses the line button that the call is coming in on.

 

[senk1s]

i must have misunderstood ur question - can u explain ?
on another extension = not this extension

 

[saunaking]

ok i think i got it. working now - THANKS!!!

i hate programming this system

 

[serge9]

Back Door Nummber+over flow on NorstarStartalk Flash v. 1.7 ?

how can i find out the
1- Back door number to system
and
2- the over flow
on the above system

thanks

 

[phones1]

the answer to point 2 is, the prime line setting on the Extn needs to be set to intercom otherwise you have to select the ICM after picking up the handset.