Need Mitel help.....6110/6120/6125 CCM/Superadvisor

[mgelfand]

We have the Mitel SX2000 v3, and Prairie Fyre 6110 CCM Super/Agent Advisor v4. The PBX is okay, however the 6110 does not give us custom reporting due to our version (v4) and we have no plans to upgrade. And, since our version is so old, we can't find anyone to train us on our Scheduling and Forecasting piece of the 6110/6120/6125.

Is anyone using a different ACD reporting/scheduling/forecasting tool (besides Prairie Fyre)? Maybe there's something else that works with the Mitel???

 

[Mitelpassion]

it's a pitty your not planning on upgrading. there are major difference between v4 and 5.x

for starters there is a flexible reporting component in release 5.2 and upward.

if you're looking at something else, assuming you'll have to spend money on it, why not just upgrade your current software?

the helpfiles on the 6110 are pretty comprehensive. have you read through these yet to see if you can't teach yourself the 6120 (scheduling) and forecasting bits.