Need information on the Nortel PC Client please

[moggers]

Hello,
I am not the main admin on site for Nortel and so we have things in place that I did not setup and so I have very little or no knowledge about how things were set up. One of these things would be the Nortel PC Client. Now this appears to be a good product however I have a few issues with them but I don't know how they work so am finding trouble shooting a problem. I have tried and tried to search but nothing comes back. The problem is the TEL team have so much going on that when I try to engage them about the issues of the software they don't have the time and they a based in a different country etc.
so the simple case that I have on my own set up is that I have the PC client installed but it never rings on my laptop. I am running in converged mode. I'd love to understand how it connects me to my extension , the 2050PC's made more sense to me.
The first question then is does anyone know why my desk phone rings but my PC client never does even though outgoing calls are fine.
Thanks

 

[Johnthephoneguy]

is the 2050 set up to ring? post the TN up first and let us go from there.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[moggers]

Hey,
Thanks for the response. The problem I have is that these are no longer done as 2050pc extensions so there must be a magical 'communications server' somewhere that I don't get to see.
Does this help at all?
Thanks either way

 

[ElderUsr]

Haha;

Yeah. This information would be stored on the Communication Server in which your Telco team would have access to at your internal department. Your best bet is asking as mentioned above, directly from your telco team, a printout of your TN and DN.

Hope this helps.

 

[Johnthephoneguy]

The TN will keep people from guessing whats wrong. it will show right away if the line on the 2050 is even programmed to ring or not ring, thats the first step to troubleshoot this.

We can sit around all day guessing if you really want but it won't get you very far lol

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[moggers]

Hey guys thanks for the replies. The problem that I have is that this DN is not configured as a 2050. The DN only has one entry and that is as an 1140, this is the desk phone.

The DN is

DN 7327
CPND
CPND_LANG ROMAN
NAME HotDesk
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 104 0 00 05 V KEY 01 H DES 1140 1 JUL 2009
(1140)
TN 104 0 00 05 V KEY 00 H MARP DES 1140 1 JUL 2009
(1140)

The TN info is
DES 1140
TN 104 0 00 05 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 005
CUR_ZONE 005
ERL 5
ECL 0
FDN 7699
TGAR 7
LDN NO
NCOS 6
SGRP 0
RNPG 14
SCI 0
SSU
LNRS 16
XLST 0
SCPW 0000
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSA-CSI SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 7699
LHK 2
LPK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 7327 0 MARP
CPND
CPND_LANG ROMAN
NAME HotDesk
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 7327 0
CPND
CPND_LANG ROMAN
NAME HotDesk
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16
04 CSD
05 NHC
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 MSB
12
13
14
15
16 MWK 7699
17 TRN
18 AO6
19 CFW 12
20 RGA
21
22 RNP
23
24
25
26
27
28
29
30
31
DATE 1 JUL 2009

does this help anyway?

cheers

 

[bhassell2000]

that looks to me to be an 1140 desk IP set and not the I2050 PC communicator set

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Johnthephoneguy]

If that is your desk phone then your 2050 must have a different DN on it.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[bhassell2000]

and that would explain why it doesn't ring if it has a different DN on it!

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Johnthephoneguy]

Since you can make outgoing calls from the 2050, call your 1140 and see what number comes up on display!

JohnThePhoneGuy

"If I can't fix it, it's not broke!