need helpwith bcm450 & huntgroups

[tomabroad]

Hi,
i need helpd with a nortel bcm450, i have no ideas how that system works, but i have found out that hunt groups (2 members) ignore forwarding rules. so, i need member of that huntgroup to be forwarded to a cellphone. it works if i call the ext directly, but not via the huntgroup (which is our main incoming line).

how can i solve this? please be detailed as possible

thx
tom

 

[curlycord]

In future post BCM stuff in the BCM forum here:[URL unfurl="true"]https://www.tek-tips.com/threadminder.cfm?pid=1361[/url]
If you go there at anytime it will add to your list of forums top left.

Try and set "Overflow" to the set that is forwarded externally.
Note that any Transfer or DTR timers may need to be bumped up but suggest to change the HG Queue Timeout to 15 secs.

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http://www.curlycord.com

Toronto, Canada

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[tomabroad]

that seems to be working - not sure how it affects the common voicemail under 2270. i guess they can live with that for the moment...

 

[curlycord]

Once a call is transferred off site there is no return.

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http://www.curlycord.com

Toronto, Canada

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