Need Help !

[noidatech]

Hi experts,

We have a Qsig trunk between Avaya to Cisco callmanager.when one of my user foward his calls from Avaya extension to call manager extension, the forwarded call dose not go to user’s voice mail. It gives welcome to Cisco unity announcement.

When we call direct Cisco phone extension the call goes to users voicemail fine. Can some one guide, what should be done to resolve this issue.

 

[whykap]

Is it a common voice mail platform for both systems?
If so what is it? Unity?

 

[iptuser]

Is the VM for both CCM and Avaya? Is it Unity hunging off the CCM? it sounds like it is not picking up the originating DN of the forwarded call. What number is seen in the Unity trace, what is the VM profile setting in CCM set to

 

[noidatech]

Thanks for the response.

AVAYA has its own Intuity voicemail system and call-manager has unity. These are two independent voice system trucked together. User has extension primary 44440 in AVAYA which he has forwarded to CCM extension 56777.People call him on primary extension (forwarded to CCM ext) on AVAYA which dose not routes to his unity voice mail.

As i said when you call 56777 his direct number the call is answered fine by voice mail.

Voice mail profile is default, and I also have tried defining the primary (Avaya) number in unity under alternate number as per someone's suggestion, issue is still same.

 

[spunkysus]

In the Unity you may can add the 56777 voice mail as an Alternate extension,not sure but you can give it a try.

Thanks,

 

[spunkysus]

Sorry the alternate extension would be 4440(Avaya) within the 56777 (Cisco Unity) voicemail.