Need help with forward to voicemail

[stturner]

This has been answered before, but I am still a little confused and could use some clarification....

Helpdesk phone ext. 4357 currently goes to ext. 4358 if busy or no answer. If no one picks up 4358, it goes to the voicemail for 4357. OR, if they want the calls to go directly to voicemail, they forward the 4357 ext. to 7000 (VM DN).

Now, I need to be able to forward the phone to another voicemail box with a different greeting for emergencies. I setup a phantom phone with ext. 4356 that is forwarded to VM. If ext. 4357 is forwarded to 4356, I still get the voicemail for 4357, but I want the voicemail for 4356.

Is there something I change on the phantom phone that will not send the call back to the original numbers voicemail.

Thanks for the help,
Steve

 

[acewarlock]

CLS SFA

 

[johnpoole]

it's going to go to the dialed dn everytime... mail is to smart to do what we want it to... the only cure is to dial out and back in to the new dest.. on one 81 we had a lot of that due to an ivr, we built a pri route, back to back so we could kill the original dialed dn..

the request was to go to one of several menus but the original dialed dn was the ivr acd-dn..

john poole
bellsouth business
columbia,sc

 

[stturner]

So, If I make the Phantom a DID number and forward x4357 to the phantom 7 digit number, will it work?

 

[oceannative]

stturner - what about recording a temporary greeting on 4357 in case of emergencies so you don't have to jump through these hoops and tie up a second line?