Need help with call routing

[smetse]

If you dial 800-xxx-xxxx or 978-xxx-2071 (this is a DID number, ext. 1222071), you will be connected to VDN 1222485, vector 137.
Again, both numbers go to the same VDN/vector.

After listening to the announcement 2632 and choosing between 6 options (vector 137), a caller is routed to different extensions/persons.

Vector 137:

01 wait-time 1 secs hearing ringback
02
03
04
05 collect 1 digits after announcement 2632 for none
06 route-to number 1223010 with cov y if digit = 1
07 route-to number 1223010 with cov y if digit = 2
08 route-to number 1225408 with cov y if digit = 3
09 route-to number 1225321 with cov y if digit = 4
10 route-to number 1225321 with cov y if digit = 5
11 route-to number 1223051 with cov y if digit = 6
12 goto step 5 if unconditionally
13 stop


Here is the problem:
If you dial the 800 number and a person that a call is routed to doesn't answer, you get their voice mailbox.
If you dial the 978 number and a person that a call is routed to doesn't answer, you get nothing - it rings, and rings, and rings.

I CAN’T FIGURE OUT WHY A CALL DOESN’T GO TO THEIR MAILBOX
What is wrong?

 

[TDMorIP]

Did you look at the incoming trunk routing? maybe there is a DNIS conversion that sends it to something else before transferring to the VDN. try running a trace on the TAC and you should see a little more info.

 

[SF0751]

... or 978-xxx-2071 (this is a DID number, ext. 1222071), you will be connected to VDN 1222485, vector 137.

How is DID 1222071 pointing to VDN 1222485? Is it going there via a coverage path? Because that would be double coverage. DID 1222071 should be a VDN using vector 137.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[koglass]

978-xxx-2071 being a DID should point directly to the telephone and it's coverage path. There is no reason for CM to route the call to a VDN. Check your coverage path for 1222071 it more than likely should just go to the Hungroup for your voice mail. Should not cover to a VDN. tHEN IF A CALL COMES IN FOR 1222071 ON 978-XXX-2071 it will ring the phone for 3 or 4 rings and if there is no answer go to that person's voicemail box. Now if someone dials the 800 number and routes to the vector 137 they will enter the extension number, ring the phone for 3 or 4 rings, and if their is no answer follow that phones coverage path and go to voicemail.