NEED HELP WITH AUDIT REPORTS IN ALOHA TABLESERVICE

[misstoid]

does anyone have any helpful tips on what to look for when reading the audit report? i know the boxes i check describe the fuction, but when i'm reading the report, i'm not sure what the red flags are besides tons of transfers, splitting checks etc. here are some specific questions, but any helpful tips would be appreciated.

1) this check was freed because it was empty. what does this mean and is it bad when i see it a lot?

2) we use the team get check function so that bartenders can add to the tabs of other bartenders. there's excessive transfering between bartenders in the audit report....would adding to a tab you didn't open show as a transfer?

3) many times i've seen bartender runs his checkout and then same bt shows blank check was freed because it was empty. why and what does this mean?

i get such a headache looking at these reports. can someone simplify it please

 

[bigblok403]

Check was freed because it was empty" means simply the check was closed out in one way or another in the system. It is normal to see this over and over.

 

[DTSMAN]

The bartender's screen defaults to an open check. If they leave that check to go to an existing tab, that will create what you are seeing.

Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)

http://www.redgreen.com

 

[TobeThor]

I am not familiar with Aloha POS but can add two cents.
I have seen POS systems with big security holes in the way the Bar POS is set up. IE: A bartender rings in 3 drinks, announces the amount due to the customer, then hits the cancel/void button 3 times, then presses cash and the
cash drawer popped open. This allowed the bartender to "stuff" the cash drawer w/ $14. There was no amount due on the POS but the drawer still opened. To make matters worse the restaurant allows the bartender to take a shift report and this only aids the bartender in determining how much of the cash drawer "overage" was "thiers".
Item cancels/voids can be dangerous at the bar. IE: Take the previous example only rather than hitting the cancel/void button 3 times the bartender hits it just once, they could still "stuff" the drawer w/ $5. If not addressed, this can cost a busy bar thousands of $$.

A bartender should never be allowed to take a report that tells them how much money is in the drawer. They should do "blind" drops. However, there are still many other ways for bartenders to track the "overage" in the drawer, but this helps to minimize theft. Unannounced till swaps is one great way to determine if your bartender is stuffing the drawer. If I see a "zero" transaction paid out by a bartender that to me is a flag.

Can your bartenders pay out a zero sale?
Does the cash drawer open when they do?
Are your bartenders allows to take reports?
Can your bartenders do "last item voids w/o a Mgr?
Do you track bartender sales in a fashion that allows you to see if they are under ringing as well?
Do you perform unannounced till swaps?
Do you use pole displays at the bar?
Does your bar audit report detail the items sold as well as the time sequence that they occured in?

Please provide answers to the above as I may be able to assist you in determining and preventing theft at the bar.