Dear All,
Anyone know if Mx-one can create ACD group without using any 3rd parties application such as solidus eCare ? currently i do have 8 available ACD licenses, But not sure where i should start to do the Programming.
Do i create a Data Extension ? and is it possible to create an ACD with the current license and get the member/agents to log in and out from Digital Phone ?
kindly advise
Thanks in Advance
Anyone know if Mx-one can create ACD group without using any 3rd parties application such as solidus eCare ? currently i do have 8 available ACD licenses, But not sure where i should start to do the Programming.
Do i create a Data Extension ? and is it possible to create an ACD with the current license and get the member/agents to log in and out from Digital Phone ?
kindly advise
Thanks in Advance