Need help, set automatically busyot and release digital station.

[dinuho]

anyone, try to make automatically busyout and release digital station on CM 6.3??
It happen with my digital phone, who use for operator jobs.
A lot of incoming call probably make the station hang, and I must usually busyout and release station every one hour.

 

[coolwhisper]

You could probably schedule an hourly task with ASA but that is only treating the symptom. The better question is to ask why the station is locking up. Can you provide more information on digital card firmware, phone firmware, type of gateways, location relative to the core? We have plenty of phones that get high volumes of calls and they never lock up. Also, please explain how they lock up. What do you see when you status the station or run a trace?

 

[joe2938]

rather than try a band-aid why not fix the root cause

 

[SureshGanti]

Hi Dinuho,

Also as per your information, you say that they work as Operator - then why are you using a digital phone instead of an attendant?

You must analyse why the phone is locking out? what error do you see on display? what exactly do you mean by locking out? Does it stop taking new calls? what happens if you try dialling this extension from another phone, when it's locked out?


Thanks
Ganti

 

[kyle555]

Yeah, I'd look at errors/denial events/anything logged against the station at the time it goes down.

Bad set/port/card/cabling?