I have a customer with a BCM50. its dying. They can't spend to upgrade right now. I have a replacement BCM50 on the shelf, but I don't have the element manager password. I can log in through the phone but not the element manager. I was looking at trying to do a level 1 reset, which I was told would reset the passwords, but keep the key codes. I need to keep the key codes. Any help is greatly appreciated!