Need help please with denial event 1166 - Setup digits is incorrect 1

[kkattfish]

Below is a trace of the station with issues. If you look at the Setup Digits it is actually dialing 2 area codes (928 and 623). Can somebody please give me some advice on where I can fix this.
Thank you all for any help.

time data

14:28:51 active station 5720 cid 0x3451
14:28:54 dial 91623388 routeREFIX|HNPA|ARS
14:28:54 term trunk-group 2 cid 0x3451
14:28:55 dial 9162338xxxxx routeREFIX|HNPA|ARS
14:28:55 route-pattern 172 preference 1 cid 0x3451
14:28:55 seize trunk-group 2 member 18 cid 0x3451
14:28:55 Setup digits 192862338xxxxx
14:28:55 Calling Number & Name NO-CPNumber Yuma Fax
14:28:55 denial event 1166: Unassigned number D1=0x8c74 D2=0x280101
14:28:55 idle trunk-group 2 member 18 cid 0x3451

 

[kkattfish]

Can anybody offer any help on this please. This is running on an S8300 and it is a fax line on it's own trunk group with just 1 analog number. Faxes are coming in, and they can send out locally to the same area code but if they try a long distance then they get the above trace log.
i don't know where to change the setting so that the setup digits does not dial 2 area codes. in the log 928 is their local area code and 623 is where i am when he tries to send me a test fax.

thank you.

 

[4merAvaya]

What else uses route pattern 172 (list ars analysis rou 172)? The system is adding your hnpa informt of the number dialed.

Kevin

 

[cduff]

Enter commant "change route-pattern-172" It looks to be Inserting digits 623. Take them out and you should be fine.

Cheers

 

[kkattfish]

4merAvaya i am not able to do list ars analysis rout 172

cduff this is what i have on route pattern 172, however i have tried removing the 623 area code from 1 since that seems to be what it is using, but it still does not go through. i get the same thing.

route-pattern 172 Page 1 of 3
Pattern Number: 172 Pattern Name: Yuma
Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 2 0 623 1 n user
2: 1 0 623 1 n user
3: 172 0 928 1 n user
4: 173 0 928 1 n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature BAND No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

 

[cduff]

Do a "change ars analysis 623" and let me know what the call type is.

 

[kkattfish]

the call type is hnpa when i do "change as analysis 623

 

[cduff]

Change it to "natl" and take the area code out of route-pattern-172.

 

[kkattfish]

there are 4 preferences in route pattern 172 the top 2 have area code 623 and the bottom 2 have area code 928
should i remove all area codes or just certain ones?

thank you so much for your time and help with this.

 

[cduff]

I would remove all of them.

 

[kkattfish]

i just removed them all and it still did not go through. this is the list trace


list trace station 5720 Page 1

LIST TRACE

time data

10:38:43 active station 5720 cid 0x233a
10:38:46 dial 91623388 routeREFIX|HNPA|ARS
10:38:46 term trunk-group 2 cid 0x233a
10:38:47 dial 916233885453 routeREFIX|HNPA|ARS
10:38:47 route-pattern 172 preference 1 cid 0x233a
10:38:47 seize trunk-group 2 member 21 cid 0x233a
10:38:47 Setup digits 19286233885453
10:38:47 Calling Number & Name NO-CPNumber Yuma Fax
10:38:47 denial event 1166: Unassigned number D1=0x8c74 D2=0x280101
10:38:47 idle trunk-group 2 member 21 cid 0x233a

 

[Zen216]

try upping the frl...
what is the frl of the cor for the station
can you paste a copy of ars ana 1623.. the trace is still showing hnpa...

 

[kkattfish]

the frl for the cor of the station is 6

this is the ars ana 1623

ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 21

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
1623 11 11 p2 hnpa n

 

[Zen216]

just a quick check,, disp part 2 (partition-routing-table) and it should have 172 for route pattern
in ars ana 1623, try changing hnpa to natl or fnpa...

 

[kkattfish]

this is what i get for disp part 2.
also i did just try chang ars ana 1623 and changed hnpa to fnpa and it still did not work. got the same thing on list trace

PARTITION ROUTING TABLE

Routing Patterns
Route
Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8
----- ----- ----- ----- ----- ----- ----- ----- -----
2 1
3 deny
4 3
5 4
6 5
7 deny
8
9
10 10
11
12
13
14
15
16

 

[Zen216]

also,,, frl on route pattern is fine,, the npa should be the area code of the origininating call,, if the area code in the office where the fax is being sent from is 928, then the npa should be 928

 

[Zen216]

hmm,, according to that partition rout table,, p2 should send you to route pattern 1... display route patter 1 as well..
do a "disp ars digit 1623"
and a "disp aar digit 1623"

 

[kkattfish]

dude, you got it. it was the npa change. on the route pattern the top 2 prefereneces had an area code of 623 and the bottom 2 had 928. i made them all 928 since that is the area code of the originating fax, and the fax came through to me.

thank you so much, i owe you a cold one!

this is the list trace now


LIST TRACE

time data

11:54:37 active station 5720 cid 0x2855
11:54:40 dial 91623388 routeREFIX|HNPA|ARS
11:54:40 term trunk-group 2 cid 0x2855
11:54:41 dial 91623388xxxx routeREFIX|HNPA|ARS
11:54:41 route-pattern 172 preference 1 cid 0x2855
11:54:41 seize trunk-group 2 member 5 cid 0x2855
11:54:41 Setup digits 16233885451
11:54:41 Calling Number & Name NO-CPNumber Yuma Fax
11:54:41 Proceed trunk-group 2 member 5 cid 0x2855
11:54:41 G729 ssff ps:20 rn:7/1 10.71.2.41:2630 10.1.2.44:2972
11:54:41 xoip: fax:Relay modemT tty:US uid:0x50005 cid:0x2855
11:54:43 Alert trunk-group 2 member 5 cid 0x2855
11:54:44 active trunk-group 2 member 5 cid 0x2855
11:54:48 Start Fax Relay aux:none tone:CNG 10.71.2.41:2630
11:54:48 Start Fax Relay aux:none tone:none 10.1.2.44:2972

 

[Zen216]

glad I could help...

 

[kkattfish]

thank you all so much, now it's lunch time