need help in restoring windows xp configuration

[TAQ]

Hello guys,

I need your help in this case, i will try my best to explain the situation....

I have got one problem here, I tried to install Norton
Anti Virus & security, it did some funny chnages in
my windows xp, I tried to restore the old configuration
, it did worked..but then I tried to install the anti
virus again , it says unistall the previus version
which i cant find in the system , there is no icon in
all start>>program or in the tool bar , niether i can
use the help and support function in the windows as it
doesnt run it....now what should i do to restore my
previous settings...

If I install windows xp again, will I lose all my
data..if i burn all my data then it shouldnt be any
problem i guess...

please tell me the procedure to install windows xp
again....

all other functions are working except the certain
things i cant do in windows xp as i guess norton
anitvirus & security has changed something....

so please tell me the procedure to install windows xp
again.

Thanks

TAQ

 

[luvmypt]

I had a similar problem with Norton telling me to uninstall the previous version also. What I did to correct the problem was to click on "start", "run" and type in regedit. This will take you to the registry editor page. On this page click and expand the HKEY_Local_Machine and then click to expand Software. Once Software expands look for any Norton or Symantec folders and right click to delete them. Make sure you delete all folders dealing with Norton and Symantec. When that's done you should be able to install Norton. Hope this helps.

Don

 

[luvmypt]

I forgot one thing. Reboot your system after deleting the registry folders and before you reinstall Norton.

Don

 

[Beer4meok]

If you don't feel comfortable in the registry,go to the symantic site and download there removal tool,run it and it will tell you when you can reinstall norton.

Also you must have the 2002 version of Norton to work
on XP

Good luck Dave
bbmdave@yahoo.com