Hello everyone.
Here is the problem I am having. I have a report that is making a count of all the different origins in the table. The table looks like this.
{table_origin)
email
phone
walk up
fax
voicemail
What the report does is count each ticket placed under each origin by each team member.
Ex.
Jeffery placed the following tickets
Email - 12
Phone - 30
Walk up - 3
fax - 1
Voicemail - 5
Brad Placed the following tickets.
Email - 14
Phone - 28
etc...
So I need to figure out how to get a total count for each origin
ex.
email - 26
Phone - 58
etc..
The problem is that it is not letting me do a sum of a sum.
Does anyone have any clue how to get this to happen?
I am using CR 11.0.0.895
Here is the problem I am having. I have a report that is making a count of all the different origins in the table. The table looks like this.
{table_origin)
phone
walk up
fax
voicemail
What the report does is count each ticket placed under each origin by each team member.
Ex.
Jeffery placed the following tickets
Email - 12
Phone - 30
Walk up - 3
fax - 1
Voicemail - 5
Brad Placed the following tickets.
Email - 14
Phone - 28
etc...
So I need to figure out how to get a total count for each origin
ex.
email - 26
Phone - 58
etc..
The problem is that it is not letting me do a sum of a sum.
Does anyone have any clue how to get this to happen?
I am using CR 11.0.0.895