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Need Help Determining Agent Release in Call by Call Report

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Martowski

Martowski

Technical User
Feb 4, 2004
1
US
I am trying to figure out how to determine if an agent performs and unauthorized release on a call. When pulling the Call by Call Statistics report, I see "Local Call Released" under "Event", and then "Norm" under "Associated Data." However, the majority of calls have this on the report, although some do not (some only show "Local Call Answered"). How do I determine if an agent really released a call?
 
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