Need help Creating voicemail box in VMX 100

[Infinitarchitect]

I'm connected to my VMX100 voicemail system at work using hyperterminal, I haven't figured out how to create new voicemail boxes yet. I already have the telephone extensions setup I just need to add the voicemail to the extensions. Any help would be greatly appreciated. Thanks.

 

[doktor]

Hi 2375

This is the procedure, to create a MB:

ATDTxxxxxxxx,,,,###5 "Calling"

CARRIER 1200

PROTOCOL: NONE

CONNECT 9600
SOFTWARE RELEASE A.7.1.4 (03/06/96) ----------------
(c)1996 Octel Comm. Corp. All Rights Reserved
THU 04/29 18:18:50 2004 TEST ID:5 S/N:000000 PBX:00

(MODEM ENABLED) LAST LOGON: 04/29 02:36
@PASSWORD: "Write password"
@
@U "Go to update by entering U "

-------- SYSTEM CONFIGURATION UPDATE --------
THU 04/29 18:19:09 2004 TEST ID:5 S/N:000000 PBX:00

At the dot (.), enter ? for HELP.

.A USER "Write command A USER"
ADD:77775,0 "Write mailbox number, COS"
ADD: "Press enter"
.E "Write E for Exit"

EXITING UPDATE.

WAIT... DONE.



THU 04/29 18:19:51 2004 TEST ID:5 S/N:000000 PBX:00

-------- CONFIGURATION UPDATE COMPLETED --------
@+++ "Write +++ to modem sesion"
OK
ath "Write ATH to hang up the modem"


You will need the MB number and the COS (class of Service)
to use with the MB.
At the update it is possible to use .L COS

Write again for more info....

BR doktor

 

[Infinitarchitect]

This is a big help doktor, Thanks so much! Let me ask another question, what is a standard COS to use for a mailbox? Also I have a mailbox that is assigned to an extension but it doesn't seem to activate when the voicemail is called. Any suggestions? Thanks again doktor you saved me big time headache.

 

[Infinitarchitect]

Hey doktor, what is happening is when I start to add the new mailbox this is what happens:

.A USER
ADD:331
^ DELIMITER EXPECTED
What is this delimiter expected?

When I put the comma right after the extension is still gives me the same thing.

 

[doktor]

Hi 2375

You will need look at the .L FIRS printout:

.L FIRS
FIRST MAILBOX
DIGIT LENGTH
----- ------
1 3 (MB starting with 1 has 3 digits e.g. "100")
2 5 (MB starting with 2 has 6 digits e.g.
20000)
3
4
5
6
7 4 (MB starting with 7 has digits
e.g. "7000")
8
9
.

If you are trying to add a user you will need to know the ciffer length of the mailbox number:
A USER
ADD:331
^ DELIMITER EXPECTED
What is this delimiter expected?

It is only possible to add a user "331" if .L FIRS
shows that the MB length is 3.

BR doktor

 

[doktor]

Hi 2375

Using the .L COS A
you get all the attributes for your mailboxes.
So, pick from the list and enter it into the actual COS by
.A COS.
Here is the list of all attributes in VMX 100:
.L COS A

ATTRIBUTE DESCRIPTION
0 May BROADCAST a message to all mailboxes.
1 NO MESSAGES may be recorded for this mailbox.
3 Ask for SECURITY CODE before calling extension.
4 HANG UP after GREETING, no other extensions may be dialed.
5 Play GREETING TWICE, allow user to dial, no messages.
6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
8 May use LISTEN to ALL PROMPTS function.
9 LAMP or DISPLAY PHONE message waiting.
10 May RECORD NAMES for all mailboxes.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
13 AUTOmatically SAVE messages after listen.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
20 May use GREETING INSERT/SWAP (Scripted or Co. greeting set up).
21 Use messages in this mailbox as SCRIPT for RECORDING.
22 May OVERRIDE review of SCRIPTED messages.
23 ALWAYS play NOVICE prompts.
24 NEVER play NOVICE prompts.
25 May NOT LOGON to this mailbox/port.
26 May NOT USE INTERNAL MESSAGING features.
27 After greeting plays, go to NEXT GREETING or mailbox.
28 May use OFFSITE or PAGER message waiting notification.
29 FIFO queueing (used for calling groups).
30 Station is on ANOTHER PBX, system will wait longer for tones.
31 Play ALTERNATE GREETING when normal greeting is off.
32 Station has MULTIPLE MAILBOXES, ask before connecting.
33 Will SEND SCRIPTED messages WITHOUT CONFIRMATION.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.
36 PORT REQUIRES an ACCOUNT CODE, or MAILBOX IS an ACCOUNT CODE.
37 Do NOT CHECK users table for ACCOUNT NUMBER.
38 Send EXTENSION/MAILBOX TO PBX before calling.
39 May NOT CALL the OPERATOR BEFORE ACCOUNT CODE is entered.
41 May MOVE forward or backward DURING GREETING.
42 NEVER do ASAP MESSAGE WAITING.
43 May RE-RECORD message after a busy or unanswered call.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
45 Play messages in LIFO order.
46 Use extended mailbox for ALTERNATE OFFSITE NUMBER.
47 Speak MSG WAITING prompt WHILE WAITING for answer.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
51 Record SPECIAL PURPOSE GREETING.
52 Assign CALL BLOCKING number DYNAMICALLY.
53 NO DELAY between each OFFSITE msg waiting call.
54 May specify a PERSONAL ASSISTANCE mailbox.
55 DO NOT COLLECT mailbox TIMING INFORMATION for this port.
56 Play ALL MESSAGES in this mailbox AS a GREETING.
57 Play CUSTOM message waiting notification PROMPT.
58 Do NOT use this PORT for INTEGRATION.
59 GREETING on this mailbox may NOT be INTERRUPTED.
61 This mailbox may send FUTURE DELIVERY messages.
62 This PORT uses STANDARD INTEGRATION.
64 This user may ERASE a message during ADDRESSING OPTIONS.
66 This PORT is for OUTCALLS ONLY, NO DIAL TONE expected.
67 Play TIME STAMP.
68 This PORT is DTMF integrated.
69 SPEAK DIGITS entered to CONFIRM message address.
70 MEASURE PBX TONES.
71 TRANSCRIPTION MAILBOX.
72 This MAILBOX has AUTO-PURGE OVERRIDE.
74 FORCE recording of MAILBOX GREETING.
75 VMX 5000/1000 user interface FEATURES.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
78 FORCE recording of PERSONAL NAME.
79 Allow ADDRESS entry BEFORE record.
85 NO receive BROADCAST messages.
89 This MAILBOX has AUTO LOG ON.
91 This is a PHANTOM MAILBOX.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.
98 BLOCK access to SYSTEM DISTRIBUTION LISTS.
115 Speak BUSY NOT GREETING if on the phone.
117 Directory speaks NAME WITHOUT EXTENSION for this Mailbox.
118 Provide MODEM TONE when mailbox is called.
.

You can send a list of cos to me using .L COS
Then I can try to evaluate it for you.

BR doktor

 

[Infinitarchitect]

.L FIRS
FIRST MAILBOX
DIGIT LENGTH
----- ------
1 1
2
3 3
4
5
6
7
8 3
9

This is what came up doktor! It should take three digits if I'm understanding this correctly.

 

[doktor]

Hi 2375

This sounds triggy!
It should work.

Can you make some printouts for me.

Make printouts of:
.L PROF
.L USER

and post them here.

BR doktor.

 

[Infinitarchitect]

Hey doktor I just emailed them to you.

 

[doktor]

Hi 2375

I got your mail.
But I think others might know how to do this.

Just delete the mailbox 308 by:

.D USER.
DEL:308

Then create it again by:

.A USER
ADD:308,308,7

It is because sys par 19 is set to NO.
(System parameter telling if Mailbox number should match extension number or not).
The sys par can be changed by : .M SYS (take care).

Otherwise you just create MB's by

.A USER
ADD: 308,7



MAILBOX EXTENSION COS SECURITY

308 308 7 Y


Then it will work.

Best regards doktor.