Need help configuring a mailbox to allow paging during greetin

[dgriswold1]

Hi,

I'm an Intuity guy thrust into supporting an Octel and have a user requesting the ability to allow users to press a button and page her through instructions left in her greeting.

So, in essence, "Hi, thanks for calling. I'm away from my desk, but if you'd like to page me please press 1 (or 0, etc) now."

The goal is to allow users to reach her metrocall pager.

Not quite sure how to configure that and was wondering if anyone had a guide or a walkthrough that they could post.

I've tried searching, but am not familiar enough with the octel terminology to phrase it right.

Thanks in advance.

Dave

 

[doktor]

It is possible in OCTEL 200/300 and VMX-100.
Is your system one of these above mentioned?
///doktor

 

[KenMeans]

if it is an aria 250 or 350 they can us the paging outcall feature but you can't do what you asked for without a 3rd party app

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[dgriswold1]

It is an Octel 200/300.

Thanks.

 

[doktor]

This facility is possible using the the Personal Assistance
feature, that you find in the user's mailbox after logging on to it.
The Menu 16-5 is where you enter the speed dialling number for the mobile phone or pager.
This number has to be entered in the OCTEL 200/300 as a mailbox.
The user has to re-record his/her welcome message telling caller to press zero (0) to be transferred to the moblie phone.
An example of the profiles for this feature is given in the next message window...

///doktor

 

[doktor]

Here are the two profiles.
COS=0 is for the user mailbox with greeting telling callers to press zero(0) to be transfreed to the mobile phone or pager.

COS=1 is for the speed dialling number (abbreviated dialling number) that should be programmed in the PBX.

Here are the profiles.

l profile
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
COS 0 (MAILBOX COS)

6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
73 This MAILBOX has LANGUAGE OVERRIDE.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.


1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 1


INFORMATION TABLE 1

1 INTERCEPT MAILBOX NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0E
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


COS 1 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
30 Station is on ANOTHER PBX, system will wait longer for tones.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE


DEFAULT . . . . . . . . . . . . . . . . . 2


INFORMATION TABLE 2

1 INTERCEPT MAILBOX NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
------------------------------------------------------

Create a mailbox for the user (1111) and the speed dialling number (2222):

.A USER ---> ex. 1111,0
.A USER ---> ex. 2222,1

Any questions?
Let us know.

///doktor

 

[dgriswold1]

Thanks a lot! I'll let you know how I make out...

 

[doktor]

If you are familiar with CLI (command line interfaces) and know ho to set up (e.g.)Hyperteminal to 9600/7/E/1, you can easiliy logon to the OCTEl 200/300 from the COM port just inside the cabinet.
After logon (if the password is available), you will find your way up to the update menu, by pressing U and enter.
Hereafter .l profile will give you an idea of the mailbox profiles created in the system.
Remember that the commands should be send in the correct order, which is .a cos / .a info / .a sch .
A schedule ties a COS and an INFO table together.

Let's hear about your success!
/// doktor

 

[doktor]

Also check thread923-831490 for more info on this subject.
///doktor