Need Genesys Call Concentrator Advice

[Tralfaz7698]

I have recently upgraded from CallPath to Genesys Framework with Call Concentrator. Call Concentrator is already loaded on my server though it is not pointed to a database, what is involved in setting it up? The vendor wants about $5000 to do it and from what I can see that sounds pretty steep.

I've seen some pretty good posts about Call Concentrator so I'm hoping you guys/gals can steer me in the right direction.

Thanks,

Mark

 

[pabxdude]

Mark;

You will need to configure a DAP (Database Access Point) that CCON will use to access the Data Base. DAP's are configured in CME and will contain details re the database, like the name and password. There may be some special script that needs to be run on the data base to add tables that that are unique to the CCON DB.

Hope this helps.