Need creative suite standard installation cd's

[Richardkl]

Need creative suite standard installation cd's. I have the serial number but the cd's have been misplaced(lost/stolen etc.) I want to move the software to another computer, but adobe won't sell me replacement disks.
They say that I have to buy the upgrade as they only supply disks for current versions.
I don't need the upgrade and the $600.00 they want me to spend, I feel is hiwaay robbery!
Any help or suggestions would be greatly appreciated!

windows
standard
version (1.0 no version on box)

 

[jimoblak]

As a suggestion, make a back up of your software and store it securely so that there is no loss or theft or 'etc' reason.

Before moving to another computer, you will need to deactivate your current software. Copy the contents of the old drive to the new drive. Then re-activate on the new computer.

 

[mscallisto]

jimoblak, please correct me if I'm wrong:

I believe you need to "install Photoshop (with installation CD)" on your new PC and simply copying the application from one PC to another won't work (registry setup etc.).

The one exception would be useing "Ghost" or similar software to completely copy your hard drive (OS and Apps) and transfer to a new PC hard drive. (you will need to obtain new drivers for any new hardware on the new PC)

If you truly have a legit copy and can verify the serial # belongs to you (sales receipt/credit card receipt etc.) then I would persist trying to get Adobe to help with a replacement.

 

[jimoblak]

You are correct. You would need to copy the registry settings and related DLLs installed by Photoshop. Yes - there is a time penalty to restore software this way; a fitting punishment for those that failed to backup and secure expensive software.

 

[Richardkl]

Thanks for your efforts to reply, But

“jimoblak” wrote that “Before moving to another computer, you will need to deactivate your current software. Copy the contents of the old drive to the new drive. Then re-activate on the new computer”

I am aware that I have to deactivate the software on the current computer. That is why I need the disks. In fact adobe said IF I had the installation CD's they would help me if I have any problems. They told me to find my disks or borrow someone else’s, since I am registered and have the valid serial.

"mscallisto" you missed the information in the post that:

"but adobe won't sell me replacement disks. They say that I have to buy the upgrade as they only supply disks for current versions.
I don't need the upgrade and the $600.00 they want me to spend, I feel is hiwway robbery!"


Mscallisto also wrote “If you truly have a legit copy and can verify the serial # belongs to you (sales receipt/credit card receipt etc.) then I would persist trying to get Adobe to help with a replacement.”
I have begged them and talked to there supervisors and they told me they don’t care how I get the disks THEY WILL NOT SEND ME ANY@!@. Because they only replace current version disks!

I should also note that all our software is stored in a fire resistant lock boxes. That is why I can’t imagine how they came up missing. The keys are not hidden and after being in business for 13 years this is the first time that anything came up missing. The keys are now locked in a safe and only the owner can get them. I guess that now that software requires activation, the cost is so much greater ADOBE has created new set of thieves.


General information to all who haven’t used ghost on any computer since XP was release. You can no longer boot a drive that was ghosted if the chipset and computer chip are not similar, as the NT core will not be able to access the hard drives once the drivers are loaded even in safe mode. You might be able to go through a reinstall and add the disk drivers and cpu drivers but that doesn’t always work. Or another option is to uninstall the custom drivers and install generic ones before you ghost the drive. If you get lucky and get the drive running you will have to reactivate windows and also will never have a clean install ( in my experience creates an unstable system). Ghost is no longer the solution to change machines. If someone knows of a full proof migration software please let me Know.

 

[jimoblak]

The keys are now locked in a safe and only the owner can get them. I guess that now that software requires activation, the cost is so much greater ADOBE has created new set of thieves.

I can appreciate your frustration but why pass blame to Adobe? They are not responsible for securely storing your own software or making backups to store in another location.

"462417 " you missed the information in the post that:

make a back up of your software and store it securely so that there is no loss or theft or 'etc' reason.

Ghosting the entire drive is not necessary. Copy the program files, the Adobe registry keys, and associated DLLs to the new computer - - then reactivate. If it is still running on the old computer, you can locate all necessary DLLs with a freeware called Process Explorer from SysInternals.

 

[mscallisto]

I do understand your frustration and I wish I could offer more advice. If Adobe won't help you I can't think of any other solution.

Anyway Good Luck

 

[jimoblak]

fyi - the CS upgrade is not $600. You can upgrade your standard version for $349 which you may consider as only residential street robbery

 

[Richardkl]

I was told that the upgrade was $549 plus tax and s/h which came to $599. I was told that the standard version no longer contains acrobat, which I needed. So I would have to go to the premium version.

And the real solution is to either find the disks or have some kind soul loan me theirs or send me a copy, which I would gladly pay for all incidentals.

I agree that making a copy and storing it off site would be great. But A lawyer once told us that that could be against some of our EULA‘s. So we decided to just lock all the software up and fire protect them instead of reading every ELUA and seeing if it against the ELUA of that company. I did ask ADOBE while I had them on the phone and they said that anyone that has a valid license could own backup copies of the cd's.
Another point is that in reality we have almost never gone 2 years without having to upgrade of eliminate the software from our systems. This had to do with cost and the changing world of desktop publishing. The upgrades were so reasonable and the features / functionality were so greatly improved that we could justify the money and learning curve. That is not the case at this point.