Need call recording

[ygelman]

Hello guys.
I'm using Nortel Norstar system ver. 6 to which I have monitoring and call recording capabilities.
I already spoke with NICE, VoiceGate to look for the solution which will connect to the PBX and allow me:
1. Recording of conversations at specific phone(s)(read DID).
2. Will allow tap into live conversation and record it.
3. Will allow phone calls logging and integration with CRM.

Please let me know what other solutions are on the market.

Thanks in advance,
Yuri.

 

[endlesswinter]

try google!

 

[daver56]

I agree try google for "voice logging"

Here are a couple That I have looked at.

http://www.eventide.com/loggers/loggers.htm

http://www.versadial.com/

http://www.exacom.com/

Most vendors can tap either the phone extension (digital) or the trunk.

I have a Exacom unit but have been looking at upgrading to a larger model and the above unit are some that I have considered.