Need basics on ACD voicemail for callpilot

[jthebigjay]

I"m extremely new to this phone system and can't figure out how to get unanswered calls to fall into a voice mail box in CallPilot.

We currently have a department that is setup like this so i just copied the scripts over, renamed them, and pointed them to my current ACD group.

I have most of it figured out except the treatment at the end of the script.

But i can't figure out how the treatment being used in the script actually points to a voicemail box.

Any help or additional info needed is appreciated.

 

[janaya]

Post your script here and in the Symposium Call Center Solutions forum please.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[Tman45]

Easy =

ROUTE CALL xxxx (voicemail box extension) Example - voicemail account built as 5999 = ROUTE CALL 5999