Hello,
We have had many reports of users in call centers receiving calls that are just loud burst of static. When investigated, the calls callerID info was;
extension TAC: XXXX
name: %Branch Location% Inbound
This name and TAC corresponds to one of our trunk groups. The calls don't seem legitimate. I slowly removed members of the trunk group until I isolated one member being the cause. When that member is removed they do not receive these calls. When present it is VERY often. However, when I insert it into the trunk group and call the number, the quality and fidelity of the calls is excellent. Any tips or ideas on how to troubleshoot/resolve this? Thank you!
We have had many reports of users in call centers receiving calls that are just loud burst of static. When investigated, the calls callerID info was;
extension TAC: XXXX
name: %Branch Location% Inbound
This name and TAC corresponds to one of our trunk groups. The calls don't seem legitimate. I slowly removed members of the trunk group until I isolated one member being the cause. When that member is removed they do not receive these calls. When present it is VERY often. However, when I insert it into the trunk group and call the number, the quality and fidelity of the calls is excellent. Any tips or ideas on how to troubleshoot/resolve this? Thank you!