Need advice on a very odd and perhaps impossible task

[jdlrez]

They say brevity is the soul of wit, so I'll try to be brief, and not sound like a lunatic.

I've been tasked with something I'm not sure can even be done, and I have no real idea how to start.

The scenario: 2 geographically seperate offices. 2 pbx's. Merdian mail for both offices is controlled by Office #1 PBX #1.

Somehow the 2 pbx's are tied together, in that if I am at office #1 pbx #1, and there is an extension, say 100, at office #2 pbx #2, I can dial 100 from my desk at office #1 and it goes to that set at office #2. I don't know yet how they're linked together, but I do have to dial into them separately to program TN's and whatnot.

What I've been asked to figure out, is how to take 2 extensions, let's call them DN 100 at Pbx #1, and DN 99 at pbx #2. 2 separate offices for one person.

This person wants, essentially, to stop missing calls, by having either extension, when dialed, ring on BOTH phones. I.E. regardless of whether you dial 100 or 99, and regardless of which desk he's at, he wants the call to come through.

So I guess my first question is, is this even theoretically possible?

Thanks in advance to anyone who has a clue what I'm talking about and can offer a suggestion.

 

[EddieDuece]

Sounds like these are connected with a point to point T1. Not sure you will be able to accomplish what your customer wants without them forwarding say ext.99 to ext. 100 and vice versa.

 

[jdlrez]

I believe your guess on the PtP T1 is correct.

And yeah, forwarding was my initial suggestion, not sure why that won't work for them.

But thanks, mostly what I needed was confirmation that it wasn't do-able.

 

[jsty]

There is a newer feature called PCA, personal call assistant. It is a keycoded feature, but not expensive at all. It allows you to build a dn and have it simultaneously ring other "targets". Each Target dn to simultaneously ring uses a ISM license.

That may help you out,.

 

[Tippman71]

A more expensive solution would be to install a follow me card (ICD)

 

[johnpoole]

without the key code, you can't have it ring at both places. you can however have it forward no answer between campuses... since you don't know how the network is tied together, i assume going into details as how many places you may need to make changes would not help.. let us know if you need details...

1. with the keycodes, it's easy and clean
2. without, the workaround may be as simple as changing the fdn, or may require a few other changes..

if you repost, what merridian?

john poole
bellsouth business
columbia,sc

 

[jdlrez]

Thanks for the info John.
Talked to my VP and I'm just gonna be FDN'ing one phone to the other, which my above post explains. Gonna gonna go try that VM fix someone gave me, hopefully call it a day.

Cheers,

Justin Dack
IT Dept.
Sterling Business Forms

http://www.sbfnet.com